Your Impact
At Axon we Aim Far with a mission to protect life and make the bullet obsolete. Big goals require a lot of technology and a world class team to support it. As a IT Support Technician, you will be at our front line and in the most outwardly facing position within our IT organization. Your days will be spent as an enabler, a facilitator, and a supporter of a high performing and fast paced technology company.
Your Day to Day

• Facilitate second line IT Support for Axon users through any and all intake channels and peer escalations
• Accept ownership for all IT endpoints at your facility
• Manage IT inventory for your facility
• Provide remote hands and monitoring assistance to our operations team for your facility
• Identify opportunities to improve efficiency or service quality through process change or automation
• Approach all support opportunities within the guidelines of both IT and InfoSec policies

Basic Qualifications

• 2+ years experience working in a high performing customer facing role with demonstrated ability to facilitate an outstanding customer experience and mentorship
• Experience supporting both Mac and Windows machines in a multi-user environment
• One or more of the following certifications: A+, Net+, Security+, ACSP, ACTC
• Entry level Systems Administrator or Network Administrator

Preferred Qualifications

• Bachelor's Degree
• Scripting knowledge for Mac or Windows
• Experience supporting conferencing, scheduling and collaboration tools
• Proven ability to build things that scale

Compensation and Benefits

• Competitive salary and 401K with employer match
• Discretionary paid time off
• Robust parental leave policy
• An award-winning office/working environment
• Ride along with real police officers in real life situations, see them use technology, get inspired
• And more...