We are:
Wix’s IT Team. We provide technical assistance and support to our employees for computers, servers, hardware, software and events. We take care of everything from configuration, control and maintenance to troubleshooting and monitoring. We’re looking for an enthusiastic IT Support Specialist to join our professional global team.
You are:
An IT professional with 2-4 years hands-on experience in IT Support and/or Administration. You have solid knowledge of both Windows and macOS environments and understand networking concepts such as TCP/IP Stack, OSI Model, DNS, DHCP and HTTP. You also have experience in completing technical projects and configuring device management solutions. You are comfortable setting up and managing basic A/V equipment, including microphones, projectors, cameras, etc. You have excellent verbal and written communication skills, and you’re a service-oriented team player who’s just as comfortable working alone as you are in a team.
Bonus points if you have experience in:
- Active Directory/Azure/GSuite environments
- Zoom conference room technologies
- Cisco Meraki networking environments
- Jamf Pro/Intune or similar MDM technologies
- New Hire onboarding
As an IT Support Specialist, you will:
- Run the day-to-day IT operations at the Denver office
- Provide professional and efficient IT support to our employees
- Coordinate and manage technical projects and implementations
- Find technical solutions for the specific needs of our employees
- Resolve technical problems with LAN, WAN, WiFi and other systems
- Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
- Manage all endpoint installations, upgrades and troubleshooting (for Windows and macOS)
- Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back office systems
- Monitor and respond quickly and effectively to requests received through the Jira ticketing system with occasional on-call responsibilities
- Manage and maintain AV aspects of our office: conference rooms and systems, meetup areas, projectors, speaker systems
Approximate base compensation $65K - $80K. In addition to base pay you will receive company RSUs as part of the compensation package.
Final package may vary and will be determined by various factors including location, shift and/or candidate profile.
While the U.S. Wix team is WFH during Covid-19, at this time we are seeking Denver-based candidates who are able and willing to work on-site once we return to the office.
We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcomed, and anyone has the right to succeed.