BlueVine is a high-growth fintech company empowering small businesses with innovative banking designed for their needs. We combine industry-leading technology and security with our team's expertise and care to provide best-in-class financing and lending products to power business growth at every stage of the journey. To date, we've supported over 87,000 small business owners with our core financial service products and more than 300,000 small business owners through the Paycheck Protection Program (PPP).

Headquartered in Redwood City, CA, BlueVine has raised $102.5M and is backed by top investors, including Menlo Ventures, Lightspeed Ventures, Citi Ventures, SVB Financial, Nationwide Insurance, and M12. For more information, check out our LinkedIn Page. 

Small businesses deserve accessible and modern financial services, and traditional banks have underserved them for too long. Join us as we build a brighter financial future for small businesses.

ABOUT THE ROLE

We are looking for an IT Support Specialist to join our growing IT Team. 

You will work with a talented worldwide team who are pushing the envelope with exciting technologies, and a team that is incredibly receptive to new ideas.

You will be focusing on our Employee Onboarding process, and help us ramp up new hires, with some of your time spent in our ticketing system supporting users. This role initially will be primarily remote, with potentially some travel to our office required for dropping off or picking up equipment (perhaps 1x per week, some weeks with no travel to the office). As local regulations change, you may be required to have an in-office presence as well. You’ll also need to be comfortable keeping equipment at your home (up to 20 laptops).

This is not a fully remote role. At BlueVine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment.  All of our offices will reopen in accordance with local guidelines, and will follow a hybrid model.

WHAT YOU'LL DO:

• Work closely with and support local and remote employees with tech needs
• Assist in managing our Employee Onboarding volume, including setting up SaaS accounts, ordering equipment, setting up laptops, as well as some ticket work. 
• Assist in our Employee Offboarding process, closing accounts and configuring mail forwarding, etc. 
• Assist our IT and Security teams on auditing user accounts and validating employees have the access that they need. 
• Support our IT team by processing helpdesk tickets, troubleshooting issues with end users, providing users accessories, etc. 

WHAT WE LOOK FOR:

• 2+ years Experience providing IT Support to employees (Startup experience is a bonus)
• 2+ years Experience supporting Mac and Windows systems (OS issues, updates, encryption, reading crash logs, system setup, etc)
• 1+ year Experience supporting Video Conferencing and Phone Systems (Dialpad, Zoom, Google Meet)  
• Friendly and flexible - you will be the face of IT Support for our SLC office
• Proactive and eager to provide support
• Approachable and able to convey IT Topics in layman's terms - this is a diverse environment with non-technical members

Nice to Haves

• Experience working with remote teams in multiple offices
• Powershell or MacOS Scripting experience
• Corporate Networking experience (Meraki or similar)

Benefits & Perks:

• Receive over $1,000 annually for a wellness benefit of your choice
• Monthly WFH Stipend 
• Generous PTO and holidays
• Excellent health coverage and life insurance benefits
• Generous, paid parental leave which covers up to 15 weeks
• 401K with an immediate 3% company match

Once We Return to Office:

• Free commuter benefits - CalTrain passes for SF employees and a monthly parking allowance 
• Weekly catered lunches
• Unlimited snacks in fully stocked kitchens
• Pet-friendly HQ

Read what candidates and employees have to say about us. Check out our Glassdoor Page.