IT Support Specialist
Why TrueAccord?
TrueAccord is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
Your Contribution:
As an IT Support Specialist for TrueAccord, you will act as the first line of support in our Lenexa offices. You will provide hands-on, desk-side support to a mix of users, including those in our phone center. You will troubleshoot and diagnose software and hardware issues, in partnership with our Senior IT staff. You will also service and maintain our conference room and other AV assets. Finally, you will aid in our onboarding process, by enrolling and imaging our Macs using JAMF and serving as the IT point of contact for our new hires.
As a member of the TrueAccord IT team, you approach every issue with rationality, empathy and composure. You can think on your feet and make rational decisions on your own. Most importantly, you have a strong drive to help others.
What You'll Do:
- Set up desks for new hires and assist them though their tech journey
- Answer Zendesk tickets in a swift and personable manner
- Provide hands-on support, desk-side support when needed
- Enroll and image all new-hire computers using JAMF
- Partner with Senior team members to create “how-to” documents
- Train users on supported applications and security policies
- Service and troubleshoot our conference rooms
Must Haves:
- 2-3 years of experience in a fast-paced tech-support environment; troubleshooting hardware and software, maintaining desktops and laptops.
- A passion for customer service; you exude empathy and composure.
- The ability to communicate complex technical concepts in a simple way.
- Experience with GoogleApps, MacOS, iOS and Microsoft Office.
- The ability to triage and tackle multiple issues at once.
- Basic networking knowledge; troubleshooting Wifi issues.
Nice to Haves:
- Windows, Android, Jamf, Okta, and Zendesk experience is a plus!
Benefits, Perks, and Culture
TrueAccord is a distributed company with a major presence in the San Francisco Bay Area and Lenexa, KS. We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change.
We offer:
*** Full medical, dental, and vision benefits
*** 401k with contribution matching
*** Generous PTO, paid holidays
*** Growth opportunities
*** Employee assistance program (EAP)
Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
Our Dedication to Diversity & Inclusion
TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
