Specific Functions:

• Provide hands-on installation, documentation, and support of common business applications within MS Windows environment
• Provide staff and users with assistance solving computer related problems, such as malfunctions, programming problems, and cleaning/fixing potential viruses
• Test, maintain, and monitor computer performance including coordinating the installation/upgrades of computer programs and systems to optimize productivity and use
• Assist in the setup or trouble shooting of printers, VPN, Remote Access, MS Office, and other business applications both local and remote and making sure to follow-up any work for completion and satisfaction
• Provide asset management dealing with deployments, updates, repairs, decommissioning / recycling, and documenting both hardware and software
• Train staff and residents to work with computer systems, VoIP telephone system and software programs

Skill Requirements:

• Strong knowledge and experience with installation, configuration, and management of various hardware, MS-Windows 10 Professional, and MS Office Professional and most common troubleshooting techniques
• Strong communication skills; written and verbal
• Maintain strong attention to detail and follow through in high-pressure situations
• Strong organizational skills
• Requires excellent hands-on IT skills and knowledge