IT Support Specialist I

San Antonio, TX [Fairgrounds]

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting.

Essential Duties and Responsibilities• Knowledge of either Windows or Linux operating systems• Implements routine changes on production systems per direction and guidance from Administrators.• Supports the integration of new technologies into existing infrastructure.• Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.• Deploys standard repeatable build outs.• Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions).• Supports routine backup strategies and disaster recovery tests.• Reviews system performance indicators and raises issues to more senior level team members.• Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required.• Maintains third-party tools.• May make proactive suggestions for service improvements.

Minimum Qualifications
HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
0-2 years of experience in information technology, systems administration or other IT related field.

Other Job Specific Skills • Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.• Applies standard methodology, techniques, procedures and criteria.• Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.• Strong customer service skills.• Experience with cloud infrastructure, digital workspace, and storage technology a plus.

U.S. Citizenship Required: Yes

COVID-19 Vaccination Required: Yes

PhysicalDemands

Light office dutieswhich may include sitting for prolonged periods of time, viewing digitalscreens for prolonged periods of time, lifting up to 10 pounds, use of a deskor mobile phone, typing on a keyboard, writing with a pen, pencil, or stylus, etc.

EEO Requirements

It is the policyof ASM that an individual's race, color, religion, sex, disability, age, sexualorientation or national origin are not and will not be considered in anypersonnel or management decisions. We affirm our commitment to thesefundamental policies.
All recruiting, hiring, training, andpromoting for all job classifications is done without regard to race, color,religion, sex, disability, or age. All decisions on employment aremade to abide by the principle of equalemployment.

PhysicalRequirements

The physical requirements described in"Knowledge, Skills and Abilities" above are representative of those which mustbe met by an employee to successfully perform the primary functions of thisjob. (For example, "light office duties' or "lifting up to 50 pounds"or "some travel" required.) Reasonable accommodations may be made toenable individuals with qualifying disabilities, who are otherwise qualified,to perform the primary functions.

Disclaimer

The preceding jobdescription has been designed to indicate the general nature and level of workperformed by employees within this classification. It is not designedto contain or be interpreted as a comprehensive inventory of all duties,responsibilities and qualifications required of employees assigned to thisjob.