Description

ActionIQ unifies customer data and empowers marketers to deliver relevant customer experiences. Our product features self-service audience discovery and true cross-channel orchestration powered by AI-driven insights and decisions. This product and the platform it operates on is a complex and feature-rich distributed data system which we offer as a multi-cloud SaaS solution to our clients. 

We are seeking an experienced IT Manager for our growing NewYork City office. You will play a critical role both for our NYC office-based employees and in helping to support our remote employees. 

You are someone who asks questions, is confident in not knowing everything, and is excited about learning something new and applying that knowledge to help your colleagues. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success as an IT Manager, you have a passion for technology and, like us, you are excited to come to work and help our company grow.

Responsibilities

• Implement IT best practices and align ActionIQs IT infrastructure with current and future business goals
• Scale up and manage the IT team to meet the needs of our growing company, while fostering a culture of teamwork and continuous improvement
• Ensure our NYC office is fully equipped and operational by assessing and purchasing new and replacement hardware and finding innovative solutions to IT challenges
• Optimise our IT programs to provide a positive experience for in-office and remote employees including testing, troubleshooting and adjusting as needed. 
• Oversee the IT component of our onboarding and offboarding processes, collaborating closely with the People team
• Maintain consistent application of IT controls throughout the organization, assuring compliance with applicable laws, codes and regulations  
• Evaluate risk, develop and implement network recovery and backup processes, and aid in the performance of disaster recovery exercises

What you bring to ActionIQ:

• 5+ years of IT experience, including 1+ year experience as a people manager
• Bachelor degree in Information Systems, Information Security or equivalent work experience
• Google IT support, CompTIA +, CompTIA IT Fundamentals + (ITF+), AWS, or similar certifications are preferred
• Expertise in defining IT scope, workflow and processes 
• Experience implementing CIS Benchmarks (AWS, Linux, Windows, MacOS)
• Experience in managing both internal VPNs and Networks
• Experience assessing business risk associated with IT systems
• Excellent organizational, communication, and time management skills
• Ability to tactfully communicate and achieve results across team boundaries
• An enthusiasm for  driving continuous improvements through leadership, collaboration, and initiative

Our work is broad and complex in nature - please don't rule yourself out if you do not meet every requirement.

Benefits:

• Work with a fun, inclusive, and smart team of people as we build a NYC-based enterprise software company!
• Competitive compensation package, including significant equity component
• Backed by top-tier VCs (Sequoia, Andreessen Horowitz, FirstMark Capital)
• Top notch health insurance benefits, including 12 weeks paid parental leave for both parents.
• We have opened a beautiful new office right on Madison Square Park, and all NYC-based employees currently have the option to return to the office 3 days per week on an “opt-in” basis. We plan to fully reopen our office later in 2022
• Check out this blog post here to learn how we designed our return to work plans.
• Work from Home stipend to optimize office set up.
• In accordance with ActionIQ policies and our commitment to prioritizing the health and safety of our employees, all office-based positions will require proof of COVID vaccination, including a booster shot, prior to entering the office. Remote employees and guests who visit the office must also provide proof of vaccination prior to entry. Our COVID-19 health and safety protocols may change over time as local and national guidance and regulations evolve.

ActionIQ is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunity for all applicants and seek to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. AIQ welcomes qualified applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background. Join us on our journey to build a product that will help our customers deliver memorable experiences that will drive loyalty and growth.