IT Support Manager

| Peninsula
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About Zipline 

Do you want to change the world? Zipline uses drones to deliver critical and lifesaving medicine to thousands of hospitals serving millions of people in multiple countries. Our mission is to provide every human on Earth with instant access to vital medical supplies. Join Zipline and help us make this a reality for billions of people.

About You and The Role  

Zipline believes access to medical care should not depend on your GPS coordinates. We are at the forefront of a logistics revolution, using autonomous aircraft to deliver just-in-time, lifesaving medical supplies on 3 continents around the world right now, 7 days a week. Are you interested in playing a crucial role for 200 million people that depend on our deliveries for their lives?

As an IT Support Manager at Zipline, you will lead a global team of support engineers that are helping Zipline deliver on-demand medical supplies to everyone in the world. IT Support is a critical role for Zipline to succeed and responsible for the following: Tier 1 Networking troubleshooting, software licensing management, IT asset management, on-boarding/off-boarding of new users, configuring desktop OS systems,  and teleconferencing equipment.

What You’ll Do
  • Bring revolutionary Ideas to IT Support that have a high impact to Zipline
  • Ensure support tickets are being resolved in a timely manner
  • Ensure proper asset tracking and management is take care of
  • Ensure the team is writing technical guides to  resolve basic issues and understand common workflows
  • Analyze IT Support inquiries to identify recurring user problems, recommend solutions, identify areas where service can be improved, and establish improvement plans
  • Evaluate and implement policies and procedures regarding how user inquiries are identified, received, documented, distributed, and corrected
What You’ll Bring
  • 2+ years managing an IT team
  • 4+ years of experience in one or more of the following: Microsoft Administration, Linux Administration
  • 4+ years or experience working in an IT discipline such as system administration, IT help desk, IT support
  • You can communicate effectively (verbally and in writing) and build strong relationships with internal business teams and external stakeholders
WHAT ELSE YOU NEED TO KNOW

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

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Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

What are Zipline Perks + Benefits

Culture
Volunteer in local community
We pretty regularly participate in and host school and community events for STEM and technology. Our teams in Rwanda participate in Umuganda (community volunteering) every month.
Partners with Nonprofits
We work with groups like Black Girls Code, Drone Legends, and Women & Drones to inspire young kids and get their wheels turning about robots from a young age.
Friends outside of work
Eat lunch together
Intracompany committees
We're a pretty quirky bunch, and it's not rare to find our team doing things like having a mechanical boat race on the bay, DJing at our holidays parties, & going to comedy events together.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Zipline has a compensation philosophy centered around both cash & equity.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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