IT Support Engineer at Clari (South Bay)
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Clari uses AI and automation to drive growth and retention for high-performing revenue teams. Clari’s market-leading Revenue Operations Platform is currently processing over $300 billion in pipeline each year, and is used by over 100,000 marketing, sales, and customer success professionals across 170 countries. Customers include market leaders like Adobe, Zoom, Qualtrics, UiPath, Okta, and Workday. We constantly hear from our customers that Clari is required equipment, and that we’ve changed their lives and the trajectory of their businesses. It never gets old, and we never take it for granted. Together, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.
The IT Team at Clari is on a mission to build out a world-class support team - and we need you! We are looking for an empathetic & curious problem solver, who can challenge the status quo and uplift the people around them. This is a space where you can have an impact by helping hone our processes and implement systems that solve real business problems. This role will be integral to providing support to our Sunnyvale HQ in addition to our distributed employees and will work alongside the existing IT Support team. Clari is a cloud-first company, so this role will need focused experience with SaaS tools.
Responsibilities
- The employee lifecycle from onboarding, to role changes, to offboarding
- Corporate SaaS app configuration, licensing, and integration
- Building and maintaining office network infrastructure
- Hardware, software, and network support for HQ & remote employees
- Create policies and configuration profiles for laptops using Jamf MDM
- Ensuring our fleet is up-to-date and patched per policy
- AV support for HQ conference rooms & large events
- Okta (our IDP) support, as well as new SAML integrations
- Atlassian configuration, support, and maintenance
Qualifications
- Ability to work in the Sunnyvale HQ office minimum of 3 days a week
- 3+ years of experience
- Proven self-starter that has implemented new processes or policies org-wide before
- Have worked in a helpdesk environment answering tickets of various kinds
- Advanced Mac & Windows troubleshooting experience
- You have been the administrator of various cloud technologies, and are familiar with how to configure them
- A Google Workspace & Okta power user
- Have experience using Agile methodology
- Experience with SAML & SCIM configurations strongly desired
Benefits and Culture
- Team-bonding activities and company-wide events
- Flexible working hours and remote opportunities
- Internet, phone, and wellness reimbursements
- Paid maternity and paternity leave
- Fertility support
- 401(k) and college savings plan
- Pre-IPO stock options
You’ll often hear our CEO talk about “Being Remarkable.” To Clari, remarkable means many things. First and foremost, we believe in providing work that’s interesting and meaningful, in an environment that’s nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work/life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work, several years running. We’d love to have you join us on our journey to remarkable!
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