IT Support Associate (Remote) at MindMaze
MSquare Healthcare is a medical technology company with a mission to improve movement and cognition outcomes in aging and neurology patients across the world. MSquare’s immersive therapy experiences are designed to be the core of a universal brain repair platform and combine unique cognitive and motor explorations that engender dynamic and continuous patient movement. MSquare is based on technology developed in the Johns Hopkins University School of Medicine, department of neurology. MSquare is also now part of the MindMaze companies and continues to sponsor research at the Johns Hopkins University School of Medicine. For more information visit: www.msquarehealthcare.com.
We are looking for an IT Support Specialist to join our growing startup and support our expanding customer base.
Point of contact for Mindmaze & Msquare order fulfillment, tech support requests and escalations through emails, phone, Jira, Zendesk
Monitor and administer internal IT support; Installation and/or configuration of various office software products
Mobile device management (MDM)
Establish and ensure Service level agreements (SLAs) are met and exceeded
Identify potential SLA misses and escalate them according to the defined procedure
Analyze recurring issues and suggest corrective action
Windows installation PC spec’ing, assembly, and configuration (selection and sourcing of motherboard, CPU, GPU, etc; assembling them into a PC; awareness of and ability to navigate BIOS)
Windows & basic software configuration, and basic administration (drive partitioning and formatting.
Light duty network administration (configuration of NAT boxes, routers, wireless access points, networked computers and peripherals, etc)
Role orientation is:
50% Customer-Facing IT Support
30% Product Development (designing and implementing IT aspects of our products)
20% Internal IT support
1+ years experience Windows administration
1+ years experience Network Administration experience
1+ years experience PC Spec’ing
DOS shell scripting
Strong competence with any configuration management tool (puppet, ansible, etc)
Competence with Windows automated deployment administration (ADK, DISM, etc)
Additional duties as required
Additional Preferred Skills:
Patience and communication skills to deal respectfully with customers of varying levels of technical competence
A willingness to grow professionally in a startup setting and embrace unconventional and highly agile development methodologies
Competence with Linux as user and/or administrator or ability to acquire competence
Competence with shell scripting on various platforms (sh, bash, DOS, Powershell, etc) or ability to acquire competence
Mobile Device Management (MDM)
Job Type: Full-time
Willingness to travel nationally and internationally.
Paid Time Off
Flexible schedule (hybrid work environment)
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- While performing the duties of this position, prolonged periods of sitting at a desk and working on a computer may be required.
- Additionally, the employee is regularly required to talk or hear.
- The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls.
- The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
- The noise level in the work environment is usually moderate.
- Ability to travel on a flexible schedule.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
MSquare Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.