Transforming the Future with Convergence of Simulation and Data

IT Specialist

Job Summary:

Our client in Plymouth, MI is looking for a IT Specialist. This is a contract position.

What You Will Do:

• Learn the IT Support skills to resolve Level 1 and Level 2 support tickets - Technology and Applications
• Learn the remote IT support skills to take end-user calls coming to the service desk call queue
• Learn to triage, prioritize, escalate, and execute resolution on support requests in an organized, efficient, and expedited way
• Learn to write and update the Knowledge Base documentation and standard operating procedures
• Learn to work within the ITIL framework, including assisting in the hands-on provisioning of services and accounts
• Shadow remote control of the end-user device and troubleshoot IT/Desktop issues
• Shadow and assist senior Service Desk Specialist in troubleshooting the network issues - Port testing, Bandwidth monitoring, Shared drive issues, etc.
• Assist in Incident and Service request Management - Responding, tracking, resolving, updating, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI)
• Assist in developing/documentation of IT Infrastructure & Security knowledge base
• Adhere to the End User Computing policies (including desktop group policies), standards, and procedures for hardware and software
• Assist the IT Service desk team in supporting all the company's technology stack such as software, hardware, printers, and video conference units
• Collaborate with remote IT team members to build and maintain positive, productive team relationships
• Develop positive relationships with the business and other functions involved in downstream technical processes

What You Will Need:

Basics:

• Strong written and verbal communication skills are a must
• High School education required
• Provide professional and empathetic technical support to our end users while managing the service request queue
• Understanding the Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
• Understanding of the Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives
• Ability to coordinate and communicate at all levels within the organization - Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs
• Tech Savvy - Ability and passion for learning new technology and tools
• Passion for Customer Support - A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from helping end-users get what they need in a timely manner
• Discipline - The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
• Self-Starter - The ability to actively look for effective tasks such as Knowledgebase updates to complete in times of low tickets
• Ability to articulate technical solutions to non-technical users in simple and easy to understand terms.

How You Will Be Successful:

• Envision the Future
• Communicate Honestly and Broadly
• Seek Technology and Business "First"
• Embrace Diversity and Take Risks

What We Offer:

• Competitive Salary
• Comprehensive Benefit Package
• 401(k) with matching contributions
• Paid Time Off
• Employee Discounts
• Free training on all Altair products

Why Work with Us:

Altair is a global technology company that provides software and cloud solutions in the area of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer's toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today's problems into tomorrow's opportunities.

Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing.

For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit altair.com

Ready to go? #ONLYFORWARD

At our core we are explorers; adventures; pioneers. We are the brains behind some of the world's most revolutionary innovations and are not only comfortable in new and unchartered waters, we dive headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer's toughest challenges.

Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrations a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.