IT Specialist at Cityblock Health

Sorry, this job was removed at 11:20 a.m. (CST) on Thursday, June 30, 2022
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About Us:
Cityblock Health is the first tech-driven provider for communities with complex needs-bringing better care to where it's needed most, block by block. Founded in 2017 on the premise that "health is local" and based in Brooklyn, we are backed by Alphabet's Sidewalk Labs along with some of the top healthcare investors in the country.
Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.
In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.
Over the next year, we'll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.
Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.
Our Values:
  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First

About the Role:
You're an IT Specialist with your primary area of experience providing top-level customer service and technical guidance. You have supported a variety of technical and non-technical team members and possess the patience, empathy and understanding to help anyone with any technical issue no matter how complicated or simple. You exceed their expectations with passion for technology and healthcare. The technical help, guidance and 5 star customer service you provide to our Cityblock teammates is essential to the success of Cityblock and our members. You have outstanding written and communications skills along with the acute ability to effectively prioritize and manage your time. You will be working closely with the IT Support Manager of the ESG and will be aligned with their vision of the IT ESG department in parallel to achieving adherence to Cityblocks core values. You will be the 1st level ticket ingestion/incident management within our ESG team for all Help Desk tickets. You will have outstanding multitasking abilities across a myriad of systems to analyze, isolate and resolve a variety of issues.
Requirements for the Role:
  • 2+ years of experience working as a Sr. IT Administrator/Specialist on a help desk providing remote or onsite support
  • Familiar with on-boarding and off-boarding of employees along including but not limited to: account creation, account sunsetting, equipment reclamation, orientation of new employees
  • Experience with the following platforms: ticket based systems, i.e. FreshService, ServiceNow, Remedy as well as RingCentral, Google Workplace, Office365, Slack, eFax
  • Experience Active Directory, OneLogin, Okta or a similar Auth platform
  • Learn the In-House member PHI/PII repository Commons and provide support for incoming tickets.
  • Experience working in a fast paced environment
  • Interface with healthcare partners to facilitate network access and security procedures
  • Ability to provide support for in-house tools and applications
  • Mac experience a must
  • Effective time management including the ability to multitask, organize and prioritize

What We'd Like From You:
  • A resume and/or LinkedIn profile
  • A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
-
We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • ConfluenceManagement
    • JIRAManagement

What are Cityblock Health Perks + Benefits

Cityblock Health Benefits Overview

To properly care for our members and advance equity in the communities we serve, we believe our own team must be diverse and inclusive. We take to heart what it means to bring your whole self and actively work to build representation, build belonging and advance justice. Our goal is to ensure everyone at Cityblock feels respected, celebrated, and part of our community.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

More Jobs at Cityblock Health

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Cityblock Health's full profileSee more Cityblock Health jobs