Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

The IT Specialist II is a member of the IT Helpdesk team, one of three teams that make up Mailchimp's corporate IT department. As all Mailchimp employees are our customers, The IT Help Desk team helps ensure Mailchimp employees everywhere have a solid technology foundation to do great work. 

We are looking for a customer service-centric professional with strong communication and organizational skills and a technical understanding of IT enterprise systems to join our growing company of over 1,200 people across 4+ offices. 

You will provide day-to-day tactical support to our end-users; which includes, but is not limited to general troubleshooting of computers, hardware, and devices as well as applications and systems, printing, and networking. If this sounds like you, we would love to hear from you!

What you’ll do:

• Respond to Tier 1 and Tier 2 technical support issues and monitor the IT ticket queue while following documented troubleshooting or process steps.
• Work with your IT teammates to empower and support our diverse group of employees wherever they happen to be.
• Serve as an escalation point for Tier 1 issues. 
• Troubleshoot computers, hardware, and devices.
• Troubleshoot applications and systems.
• Troubleshoot wired and wireless network connections on macOS.
• Help employees select and connect peripherals and accessories.
• Provide AV assistance, including guest networking, conference room equipment, and meeting support.
• Collaborate with more experienced team members to resolve more complex issues.
• Participate and lead IT onboarding sessions for new employees.
• Provide on-call support on a rotational basis after business hours. 

We’d love to hear from you if you:

• Have beginning to intermediate knowledge of troubleshooting tools built in MacOS (i.e. Activity Monitor, Network Utility, Disk Utility, imaging, etc.)
• Have a basic understanding of troubleshooting methodology (including Cloud software).
  Beginner level of wired and wireless networking knowledge.
• Work within systems to document, track, and resolve a ticket.

Nice, but not required (still apply!), if you have:

• Worked in IT in a creative, software company and/or corporate environment
• Worked with the following (or similar) core technologies/applications: Jamf Pro, Okta, Duo Security, 1Password, Google Workspace, Atlassian Product Suite (Confluence/Jira).
• Have the CompTIA A+ and/or CompTIA Network+ certifications.
• Have the Google IT Support Professional certificate.
• Supported an enterprise (multi-VLAN, 802.1X authenticated) network.
• Experience troubleshooting A/V equipment.

Mailchimp is a founder-owned, highly profitable, and private company located in the heart of Atlanta with growing offices in Brooklyn, Oakland, and Vancouver. We offer our 1,000+ employees an exceptional workplace, extremely competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing. We hire humble, collaborative, and ambitious people, and give them endless opportunities to grow and succeed.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How you’ll work:  Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

• Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
• Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions
• Expecting the best: You hold yourself and others accountable to meet commitments
• Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals
• Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity
• Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
• Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
• Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

​​Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business.  We offer our employees an exceptional workplace, extremely competitive compensation, fully paid insurance benefits (for employees and their families), paid vacation, sick, and other leave, tuition reimbursement, and 401(k) matching.  We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed. At Mailchimp, we understand that experience comes in many forms. We don’t just accept differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger. We’re dedicated to adding new perspectives to the team - so if your experience aligns with what we’re looking for (even if you don’t check every single box), please consider applying!

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law. Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.