IT Solutions Support Analyst - Atlanta, GA at CRH Americas

| Atlanta, GA
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Job ID: 404939

Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry's well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.

Job Summary

The IT Solutions Support Analyst is responsible for assessing the business need and creating, deploying, training and supporting an Enterprise Resource Planning solution with a focus on Process and Data Improvements. The person will work across solutions with the other members of their Agile Scrum Team to deliver the best possible solution to meet or exceed non-functional requirements at an acceptable total cost of ownership.

Job Responsibilities

  • Learn all modules of the software to the point of becoming an expert in specific, directed functions
  • SME for functional areas of the ERP with the ability to provide insight on the system capability and the current business processes
  • Improve the current processes through analysis and recommended streamlining
  • Develop a familiarity of the workings of APG business units
  • Acquire a thorough knowledge of all business processes and financial procedures / implications
  • Assist in "wholistic" process design and system testing as necessary to ensure a full process and impact thinking is applied to project requirements and business requests
  • Work with users, assisting teams in all areas of implementation
  • Provide feedback from the users that will enhance the usability and functionality of the software
  • Ensure the user has a thorough knowledge of the system and the processes
  • Review/Import data for and support acquisitions or special projects as deemed necessary by the Director, Application Teams
  • Second tier support for the help desk
  • SME for IT for new projects/enhancements for the ERP system and it's interfaces
  • Other duties as assigned and occasional overtime is a natural part of the job

Job Requirements

  • Bachelor's degree in Business Administration, Finance, Accounting, Information Technology, Management Information Systems, Engineering or related field; or an equivalent combination of education, training and work-related experience
  • 2+ years of experience implementing ERP Solutions or equivalent IT solutions and support
  • Manufacturing Industry experience a plus
  • Comprehensive understanding of complex processes from a business and IT perspective
  • Strong Interpersonal skills with ability to interact, communicate and train fellow team members, various levels of end users and customers
  • Excellent communication skills (written, verbal and presentation)
  • Strong teamwork skills but also capable of working independently
  • Strong understanding of Agile methodologies (e.g. Scrum, Kanban) required.
  • Ability to handle stressful situations and remain composed

What CRH Offers You

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Date Posted: May 9, 2022

Nearest Major Market: Atlanta
Job Segment: Help Desk, Information Technology, Engineer, Information Systems, ERP, Technology, Engineering
More Information on CRH Americas
CRH Americas operates in the Other industry. The company is located in Atlanta, GA. CRH Americas was founded in 2022. It has 3786 total employees. It offers perks and benefits such as Remote Work Program. To see all 2 open jobs at CRH Americas, click here.
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