Chewy
We're on a quest to help people connect through pets.
Dania Beach, FL

IT Site Support Technician at Chewy

| Dania Beach, FL
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Our Opportunity:

We are seeking a highly motivated IT Site Support Technician located at our Corporate Headquarters in Dania Beach, FL. The Chewy USA IT Site Support team provides world class tier 2 / 3 service and desk side support to all internal customers.

The IT Site Support team serves a fundamental role in providing and implementing solutions to computer and network problems. Responding to and resolving customer issues, problems and queries relating to IT systems used throughout the organization. Taking receipt of escalated service desk support requests (by telephone, email, written and in person) and troubleshooting them, documenting, analyzing and resolving these requests. This is a great opportunity for someone who wants to be part of a vibrant, dynamic and successful IT team.

What you'll do:

  • Create, maintain and support standard Windows and Apple desktop configurations to be used organization wide
  • Research and develop new standard hardware and software for use in the enterprise environment
  • Analyze intermediate to complex problems and recommend hardware and software solutions as needed
  • Partner with specialty teams to provide quick, high quality custom solutions when needed that are aligned with IT standards and controls
  • Accurately monitor and track hardware and software inventory following Chewy’s IT Asset Lifecycle procedures
  • Troubleshoot and resolve a variety of technical issues regarding networks, client/server systems, PC’s, desktop application software, and peripheral devices; escalate issues as needed
  • Serve as an escalation point for all desktop related issues supporting the organization’s incident management practices
  • Provide mentorship, training and assistance to site support and service desk staff when workloads are high or where experience is required
  • Quickly and professionally respond to second and third level technical support requests that come in via phone, e-mail and ticketing system and in person
  • Take a proactive approach to providing immediate and long-term solutions to issues and anomalies
  • Support departmental moves, adds and changes in and around the office
  • Maintains current knowledge of solutions available to perform software distribution, inventory, monitoring, updates and ongoing maintenance for the organization’s client system environment.
  • Creates technical documentation as required.
  • Participate in 24/7 support and on-call rotation

What you'll need:

  • Minimum of 3 – 4 years’ experience providing technical support
  • CompTia A+ or CompTia Network +
  • Apple ACMT or ACSP Certification
  • MS certifications such as MCSE, MCSA, and MCITP
  • Functional knowledge of Active Directory and related services
  • Experience administering Office 365
  • Expert knowledge of Windows Desktop Operating Systems (Windows 8.1 Pro and Windows 10)  
  • Experience supporting Apple computers in a Windows Active Directory environment
  • Experience supporting MS Office Suite (Word, Excel, PowerPoint, Outlook)

Bonus:

  • Certification in ITIL
  • Knowledge of configuring/administering Microsoft Deployment Toolkit or System Center Configuration Manager
  • Knowledge of project management methodology
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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Technology we use

  • Engineering
  • Product
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.

Heather

Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.

Victoria

Senior Integrated Marketing Manager

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