Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Hybrid

IT Site Support Technician

Sorry, this job was removed at 9:34 p.m. (CST) on Friday, October 22, 2021
Find out who's hiring in Boston, MA.
See all Cybersecurity + IT jobs in Boston, MA
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Our Opportunity:

Chewy is renowned for our world class customer service, and Chewy is looking for a highly motivated IT Site Support Technician based in Boston, MA to continue that tradition in our IT department. The Chewy IT Site Support team provides world class tier 2 service and deskside support to all internal customers.

The IT Site Support team serves a fundamental role in providing and implementing solutions to computer and network problems. Responding to and resolving customer issues, problems and queries relating to IT systems used throughout the organization. Taking receipt of escalated service desk support requests (by telephone, email, written and in person) and troubleshooting them, documenting, analyzing and resolving these requests. This is a great opportunity for someone who wants to be part of a vibrant, dynamic and successful IT team.

What You'll Do:

Key responsibilities include troubleshooting intermediate to complex application and hardware issues; documentation, analysis and resolution of escalated help desk tickets; and working with both service desk and tier 3 engineers to quickly provide high quality solutions to IT problems. This will provide you with the opportunity to learn and work with a variety of equipment and issues including desktops, laptops, network connectivity, Windows and Mac software, and much more. In addition, you will also be assigned special projects in which you will get to research new technology and solve more complex problems.

  • Ensure customers are 100% satisfied
  • Quickly and professionally respond to second level technical support requests that come in via phone, e-mail, ticketing system and in person
  • Document, track and monitor progress on issues to ensure timely resolution on current tickets and to reduce/eliminate future incidents
  • Organize and coordinate activities associated with installation, deployment, and upgrade of software (Windows and OSX), hardware, voice/video and network facilities as it relates to the desktop environment
  • Troubleshoot and resolve a variety of technical issues regarding networks, client/server systems, PC’s, desktop application software, and peripheral devices; escalate issues as needed
  • Support conference rooms and UC technologies, such as Zoom, Webex, Cisco telephony and Slack
  • Coordinate with vendors on basic facility issues; including new wiring installs, UPS battery tests, network cable runs and desktop / cubicle moves
  • Take a proactive approach to providing immediate and long-term solutions to issues and anomalies
  • Perform system upgrades, testing and deployment of functional and security patches
  • Perform imaging of desktop and laptops using Microsoft SCCM
  • Perform remote software installation and updates using JAMF
  • Track and record assets and inventory following Chewy’s IT Asset Management Life Cycle
  • Provide detailed documentation of all implementations, changes, and solutions resulting from desktop and application support activities
  • Participate in 24/7 support and on-call rotation

What You'll Need:

  • 3 - 5 years of experience providing technical support
  • CompTIA A+ / CompTIA Network +
  • ACMT, ACTC or ACSP preferred
  • Strong experience supporting Apple computers in a JAMF environment
  • Experience supporting mobile device hardware and software (iOS, Android, Windows Phone, etc.)
  • Experience using IT Service Management tools (Remedyforce, ServiceNow etc.)
  • Strong customer service and client interfacing skills
  • Ability to lift up to 40 pounds
  • Position may require travel

Bonus:

  • ITIL certification
  • MS certifications such as MCSE, MCSA, and MCITP
  • JAMF Certification
  • A bachelor’s degree in computer sciences or equivalent
  • Demonstrated success working in a fast-paced and SLA driven environment

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact HR at chewy dot com
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

More Jobs at Chewy

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ChewyFind similar jobs like this