IT Services Manager at SADA (Remote)

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Join SADA as an IT Services Manager!

Your Mission 

Duties and Responsibilities: 

  • Coordinate a variety of projects in an operational environment
  • Lead the technical implementation of IT Services projects
  • Facilitate and assist with broad IT Service Management (ITSM) process maturity and design, employing industry best practices, including ITIL.
  • Identify and act on opportunities to improve and update software and systems
  • Oversee development of reusable solution libraries to accelerate delivery
  • Administer the portfolio of internal and external applications / integrations
  • Manage and monitor the activities of external third party information technology vendors
  • Develop resources (processes, people, tools, etc) to support the anticipated company growth
  • Responding to inquiries, escalations, and establishing partnerships with key customers and service owners.

Pathway to Success 


#MakeThemRave is at the foundation of our Enterprise Support Services team. Our motivation is to provide customers with an exceptional experience in aspects of their interaction with our support and managed services teams.


Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. You will be measured bi-yearly by the breadth, magnitude, and quality of your contributions, your ability to provide the highest quality of support, customer feedback at the close of service tickets, how well you collaborate with your peers, and the consultative polish you bring to customer interactions.  

As you continue to execute successfully, we will build a customized development plan together that leads you through the engineering or management growth tracks. 


Job Requirements

Required Credentials: 

  • BA or BS degree or equivalent combination of relevant education and experience
  • 3 or more technical certifications including (but not limited to): ITIL Foundations, Data Management, Systems Administration, Project Management, Google Associate Cloud Engineer, Okta Certified Administrator, Gainsight CS Administrator

Required Qualifications: 

  • 5+ years of work experience in technology, technology consulting, and IT support
  • Hands on administration and support experience
  • Custom Development capabilities in Python
  • Experience with Google Cloud Products, including BigQuery, IAM, Compute Engine, Security, Storage
  • Proven dedication to enabling quality through continuous improvement
  • Exhibits strong decision making, and leadership skills
  • Excellent verbal and written communication skills.
  • Ability to multi-task and manage multiple priorities
  • Ability to deal with changing priorities to complete tasks in a short period of time 
  • Exceptional organizational and time management skills 
  • Solid commitment to customer service with good initiative and follow-through

About SADA

 

Values:  We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.

 

  1. Make Them Rave
  2. Be Data Driven
  3. Think One Step Ahead
  4. Drive Purposeful Impact
  5. Do The Right Thing

 

Work with the best: SADA has been the largest partner in North America for Google Cloud portfolio of products since 2016 and has been named the 2020, 2019, and 2018 Google Cloud Global Reseller Partner of the Year. SADA has also been awarded Best Place to Work year after year by the Business Intelligence Group, Inc. Magazine, as well as LA Business Journal!

Benefits: Unlimited PTO, Paid Parental Leave, competitive and attractive compensation,  performance-based bonuses, paid holidays, rich medical, dental, vision plans, life, short and long-term disability insurance, 401K/RRSP with match, as well as Google Certified training programs.

Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for 15 years in a row garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 4000+ customers served, 10K+ workloads and 30M+ users migrated to the cloud.

More Information on SADA
SADA operates in the Other industry. The company is located in Los Angeles, CA, San Francisco, CA, Seattle, WA, Denver, CO, Austin, TX, Chicago, IL, Atlanta, GA and New York, NY. SADA was founded in 2000. It has 1000 total employees. To see all 107 open jobs at SADA, click here.
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