IT Service Owner -ERP (Dallas, TX)

| Dallas-Fort Worth, TX
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Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

Strategy and Technology lays the path for Nokia's future technology innovation and identifies the most promising areas for Nokia to create new value. We set the company's strategy and technology vision, offer an unparalleled research foundation for innovation, and provide critical support infrastructure for Nokia.

ERP Services is part of the IT Enterprise Applications and Operations team focused on the service offering related to the different applications of the ERP landscape. Our team is focused on end user satisfaction within the boundaries of the agreed service levels and assuring business continuity.

What you will learn and contribute to

Are you passionate about IT Service Operations and want to become our new ERP Service Owner?
As part of our team, you will:

  • be responsible for the operational aspects of IT Services within your portfolio
  • focus on service business continuity
  • assure the fulfilment of agreed service performance levels
  • strive for continuous service improvement

Key tasks and main responsibilities:

- Define the IT business service strategy, service design, service transition and service operation

- Manage relationship, collaboration and service delivery with respective IT service provider and vendors.

- Contribute solving business escalations impacting business performance and drive Root Cause Analysis (RCA) for incidents

- Analyse and report deviations from SLA and proactively propose and drive improvement actions.

- Monitor the total service cost

- Work with Project Managers to ensure service requirements are captured, delivered and projects are transitioned to AMS providers

- Monitor the service license usage and needs

- Keep the Service Catalogue up to date as well as the IT service management tools

- Ensure that asset & configuration management is handled properly with high standard quality

- Manage the service documentations and keep it accurate

- Build an efficient communication towards the busines stakeholders and within IT

Your skills and experience

  • a Bachelor in IT engineering or equivalent
  • 10+ years of experience in IT Service Management
  • Strong communication skills - English fluent

It would be nice if you also had:
  • ITIL certification
  • Understanding IT Platforms and IT Tool landscape of an ERP Eco-system
  • Experience in overseeing major outsourced services and managing the partnership
  • Knowledge of Business Performance Reporting and Analysis
  • Familiar with SOX controls
  • Ability to work with people across different regions

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World's Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.
More Information on Nokia
Nokia operates in the Software industry. Nokia was founded in 2022. It has 132624 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 162 open jobs at Nokia, click here.
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