About G2 - Our People 

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs). 

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. Click here to learn more about our benefits.

Due to Covid, G2 is currently operating fully remote until it is safe to return to the office. 

About G2 - The Company

When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 6 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!

About the Role

G2 is looking for a bright, organized, and dependable person who is passionate about technology and working with people. The ideal candidate is excited about joining a fast-paced, industry leading company. We are looking for a self-motivated professional who will help build out G2’s technology initiatives!

In this role you will:

• Serve as the face of the IT department as the initial point of contact for the company’s IT Service Desk
• Perform and coordinates moves, adds and changes activities for workstations
• Provision all new hardware and user accounts in coordination with HR + Information Security
• Work with vendors to coordinate repair and resolve outstanding issues
• Maintain hardware inventory
• Participate in various migrations and upgrade projects
• Provide A/V support for conferences rooms 
• Assist with the technology buyback program
• Research suitable software to meet user requirements
• This role offers work from home opportunities, but requires being in-office 3 days a week once G2 offices are re-opened

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

• Experience with technical troubleshooting
• Working knowledge of networking
• Great interpersonal skills; strong written and verbal communication skills
• Ability to think on your feet, multi-task, prioritize, and work under pressure
• Can effectively communicate complex issues to both technical and non-technical individuals
• Ability to be self-governing when needed

What can help your application stand out:

• 1+ years of help desk experience supporting a Mac environment
• Familiarity with JAMF, G Suite, Office 365, and Okta
• Technical certifications and/or ITIL foundations certification

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.