IT Service Desk Manager (Philadelphia, PA)

| Philadelphia, PA
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Company Description

TherapyNotes is the national leader in web-based behavioral health practice management and electronic health records software for private practices, psychologists, therapists, counselors, social workers and psychiatrists. Our software-as-a-service solution integrates patient scheduling, medical records, billing and electronic claims to streamline the way mental health professionals manage their practice.

TherapyNotes offers careers that provide you with the freedom to do amazing work, interact with great people, and offer fantastic learning and growth opportunities. Our team empowers and challenges each other to learn and solve complex problems. We build and manage web applications with a strong emphasis in healthcare. If you are looking to join a supportive team, use your leadership experience, and build great products, please submit your application.

Our growing team is located remotely and on-site at our 30,000 square foot corporate headquarters in Horsham, PA!

Position Description

TherapyNotes is searching for a IT Service Desk Manager to join our growing team of technology enthusiasts, both on-site and remotely. The right candidate has an acute attention to detail and an inquisitive mind to challenge the status quo. This role is responsible for the overall delivery of the Service Desk function within the organization. This flexible hybrid role will allow candidates the opportunity to work from our newly renovated office as well as from the comfort of their home!

What are we passionate about?
  • The best idea wins
  • Working smarter
  • Cultivating a culture of enablement and flexibility balanced with security
  • Building processes and solutions that self manage
  • Ensure the service is successfully executing against and continuing to redefine service level agreements
  • Operate a data driven service, reporting on key performance indicators to maintain standards and identify trends across the Service Desk
  • Manage, develop, and train the Service Desk team
  • Establish relationships with key stakeholders throughout the business and ensure their business needs are being met
  • Ensure that all processes used by the Service Desk are thoroughly documented, consistently audited, and regularly improved
  • Provide an effective escalation point for support and assistance in ticket resolution
  • Maintain compliance with in-scope related legal/statutory regulations, including HITRUST and PC


  • BS degree in Information Systems, Engineering, or equivalent.
  • 10+ years' experience managing Microsoft desktop environments
  • Experience in supporting a distributed work force
  • Microsoft 365 Certified: Fundamentals, Microsoft Certified: Azure Fundamentals, MCSE certifications or equivalent experience
  • Expert in Microsoft technologies such as M365, Azure Active Directory, Active Directory, Group Policy, DHCP, DNS, Windows 10+
  • Expert with ITIL and/or ITSM principles
  • Proficiency with DevOps and Infrastructure as Code (IaC) strategies
  • Proficiency in programming languages (e.g., SQL, PowerShell)
  • Displays an entrepreneurial instinct for identifying value and pragmatic solutions
  • Ability to manage diverse activities simultaneously, delivering on commitments and operating with speed, accuracy, and strong judgment
  • Ability to operate independently as well as influence across the technology organization
  • Strong project management skills and detail-oriented


  • Competitive salary
  • Comp time and flexible work hours
  • Retirement plan with company contribution
  • Full health, life, disability, and dental insurance
  • Open, collaborative work environment
  • Extensive 2-week onboarding plan
  • Comprehensive mentorship program
  • Company provided refreshments


TherapyNotes, LLC is an Equal Employment Opportunity Employer. All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.
More Information on TherapyNotes, LLC
TherapyNotes, LLC operates in the Healthtech industry. The company is located in Horsham, PA. TherapyNotes, LLC was founded in 2010. It has 85 total employees. It offers perks and benefits such as Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and Mental Health Benefits. To see all 10 open jobs at TherapyNotes, LLC, click here.
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