The IT Platform Admin will act as a liaison between the business and technical resources by ensuring the availability of applications for users. This individual will demonstrate a high-level of responsibility and consistency by contributing to the timely response and closure of incidents received via the corporate incident tracking system. This role will work to identify functionality to empower users. In addition to operating out of an incident queue and application support mailbox during business hours, the IT Platform Admin will perform periodic user audits and may be responsible for completing IT tasks related to performing releases to install, configure, troubleshoot and maintain applications currency. This key individual frequently interacts with multiple departments to advocate for customers' incidents and providing timely responses.

Essential Responsibilities/Accountabilities:

All Levels:
• Installs, configures, and maintains third-party software tools for IT applications.
• Monitors existing systems to provide pro-active support to users.
• Comprehends and translates users' needs to facilitate resolution of application issues.
• Recreates, troubleshoots, and resolves questions/problems in a professional and timely manner in accordance with the company's service level agreements.
• Research complex reporting scenarios, systems incidents, and process flow events as needed.
• Provides feedback regarding release documentation to Release Management and development teams.
• Assists in maintaining detailed documentation of current revision of applications, procedures and information flow to support enterprise environments.
• Implements backup procedures for each IT application that ensure recoverability within negotiated customers specifications.
• Participates in on call efforts.
• Accurately prepares all documentation to comply with change management controls.
• Provides user documentation as needed to resolve issues, including process-flow descriptions and/or Visio diagrams.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Level II (in addition to Level I essential responsibilities/accountabilities):
• Anticipates and identifies application risks and issues.
• Recommends remediation options to prevent issue reoccurrence.
• Ability to write and debug Structured Query Language (SQL).
• Monitors execution of controls to ensure compliance (i.e. Segregation of Duties). Defines and implements the process to maintain application security.
• Develop and validate recovery procedures for each content management application.

Level III (in addition to Level II essential responsibilities/accountabilities):
• Meets with the business units to determine the business requirements for maintaining and improving the utilization and functionality of supported application software.
• Documents technical specifications for solution designs to address application issues or identified enhancements.
• Develops defined standards, policies, procedures.
• Serves as technical lead and consulting support to appropriate support groups and internal/external customers.
• Drives and manages resolution of application incidents and production issues.
• Reviews new application software releases and determines impact to current systems. Proactively generates relevant ideas for new and improved use of technology based on knowledge of the corporate business, product and systems, and customer's business needs.
• Mentors less experience incumbents in the functionality of the job.

Level IV (in addition to Level III essential responsibilities/accountabilities):
• Acts as trusted advisor to the management team.
• Emphasizes technology cost optimization when designing new solutions.
• Serves as mentor for peers.
• Leads business critical projects efforts for IT infrastructure.
• Leads internal strategic efforts and collaborates with peers.

Minimum Qualifications:

NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

All Levels:

Level I:
• Associates degree in Computer Science, Information Technology, Business, Analytics or relevant field. In lieu of degree three (3) years of related work experience required. Bachelor's degree preferred.
• Basic knowledge of structured systems analysis and design with special emphasis in systems administration, project management, user relations, data integrity and data gathering techniques.
• Basic knowledge of relevant operating system.
• Basic knowledge of programming/scripting languages.
• Basic knowledge of relational database management systems.
• Clear and concise communication in both written and verbal form.
• Must be able to work independently.
• Ability to manage multiple tasks and deadlines and prioritize and organize workload.

Level II (in addition to Level I minimum qualifications):
• Two (2) years of related experience.
• Requires thorough knowledge of relevant operating system.
• Intermediate knowledge of application(s)/application integration tool(s) administration or relevant technology counterparts. Examples include:

o Content Stores (FileNet Content Manager, Content Manager On Demand, Alfresco, Data Lakes)

o Content Integration (Content Navigator, WebSphere Application Server, Microsoft IIS, Web Services)

o Extract, Transform, Load (ETL) tools (Informatica)

o Cloud Infrastructure Services (Azure, AWS, Google)
• Intermediate knowledge of relational database management systems.
• Intermediate experience of Disaster Recovery.
• Intermediate knowledge of security, compliance, and audit policies/procedures.
• Experience with IT computing resource management and optimization.
• Ability to support Application Development initiatives through research, design, and implementation.

Level III (in addition to Level II minimum qualifications):
• Four (4) years of related experience.
• Advanced knowledge of application(s)/application integration tool(s) administration listed above.
• Possesses extensive knowledge of technologies outside of core administration job function.
• Advanced experience of Disaster Recovery.
• Ability to provide internal mentorship within team.
• Strategic vision in alignment with business objectives.

Level IV (in addition to Level III minimum qualifications):
• Six (6) years of related experience.
• Possesses extensive knowledge of technologies outside of core administration job function.
• Seen as a senior level member from an overall Technology perspective at Excellus.
• Demonstrated competence in team leadership/technical leadership, facilitation, and project leadership.
• Professional certification in job-related technology preferred.

Physical Requirements:
• Ability to complete work in a traditional office environment under fluorescent lighting.
• Ability to orally communicate.
• Must be able to function while sitting at a desk viewing a computer and using a keyboard and mouse for 3 or more hours at a time.
• Ability to work in a home office for continuous periods of time for business continuity.
• Must be able to travel across the enterprise.
• Willingness to provide 24x7x365 support, some weekend work.

The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve.

Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce.

OUR COMPANY CULTURE:Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities andqualifications deemed essential to the position.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)