Job Description
As an IT Operations, Analyst, you will be involved in 24*7 Application L1/L2 production support in an onshore-offshore model and is assigned to receive, analyze and identify solutions for all types of priority production issues/tickets. The IT Operations, Analyst will be acting as a primary technical go to resource and will provide on-call support in 24*7 environment including non-business hours as needed. This position requires hands-on technical experience including coding experience. The IT Operations, Analyst reports to Manager/Advisor and position is responsible for supporting the production support team and their work assignments, service levels, design & execute process improvements.
Additional Responsibilities of the IT Operations, Analyst (but not limited to):• Undertake tasks as needed to allow the production support Manager/Advisor to focus on the overall service improvements• Identifying remediation tasks and implementing solutions to reduce number of production incidents• Interaction with business users for requirement clarification• Root cause analysis & Resolution of incidents• Analyze performance trends and recommend process improvements to ensure SLA's are met.• Providing workaround solution of production batch issues to meet SLAs/OLAs• Assigning tickets to team members• Track break-fixes and verification of implementations• Process improvement to improve system stability and performance.• Ensuring compliance with corporate standards, policies and regulations (SOX, PHI, and PII etc).• Assure quality, security and compliance requirements are met for supported areas.
Required Qualifications• 3+ years of experience in Production support/maintenance in an onshore-offshore model environment• 3-5+ years of hands-on experience with Mainframe• 3-5+ years of experience with JCL, COBOL & VSAM
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications• Experience with the following programming Languages: COBOL, JCL, EZT ( CICS and REXX),• Experience with the following tools: Expeditor, Abend-Aid, File-Aid, SCLM• Experience with the following databases: File- Physical Sequential, VSAM• Experience with the following utilities: DFSORT, ICETOOL• Experience in Retail/Pharmacy area• Experience with Mainframe production support• Experienced with scheduling tools (Control M ), ticketing systems (service now)• Experience in control-M, System ware, Unix, Informatica, Oracle, SAP• Experience in ITIL process
Education• Bachelor's Degree required, preferably in Computer Science or related field
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.