IT OPERATIONS ANALYST I at TE Connectivity (Greensboro, NC)

| Greensboro, NC
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At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. TE's IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations.
• Analyze and resolve customer hardware, software (standard or custom), or network problems or requests reported via ServiceNow tickets.• Build, configure, install, and support PCs using TE's standard "Image" process.• Provide On-call after-hours and weekend support for the local site as well as inclusion in the on-call rotation for the Mid&South team.• Troubleshoot client application issues, i.e., SCCM, Crowdstrike, Office 365, and VPN. • Recommend modifications or enhancements to reduce user problems.• Rapidly establish a good working relationship with customers, peers and partners.• Support custom manufacturing software and act as a liaison between the vendor and the local site.• Responsible for IT Asset Management and maintaining updated inventory.• Occasionally assist with cabling, racking, and server installations.

What your background should look like:
• A minimum of a 1-2 years of professional experience.• Working knowledge of Windows Operating System and Microsoft Office Applications.• Excellent customer service and communication skills are necessary.• Ability to manage multiple tasks in a fast-paced environment with general supervision.• Works in a team environment, shares knowledge, contributes to processes.• Ability to maintain favorable customer relations can deal comfortably with senior managers.• Frequently interacts with peers, customers and typically requires the ability to gain cooperation.• Experience supporting manufacturing site is desirable.

Competencies

Values: Integrity, Accountability, Teamwork, Innovation

ABOUTTE CONNECTIVITY
TE Connectivity is aglobal industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

COMPENSATION• Competitive base salary commensurate with experience: (subject to change dependent on physical location)• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.• Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets
More Information on TE Connectivity
TE Connectivity operates in the Greentech industry. The company is located in Wilsonville, OR, Oceancisde, CA, Fairview, NC, Dayton, OH, Jonestown, PA, Berwyn, PA and Troy, MI. TE Connectivity was founded in 2022. It has 29965 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 137 open jobs at TE Connectivity, click here.
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