Description

Position Summary

The IT Onboarding Support Specialist is part of our Employee Technology Enablement team, which owns IT support, from on-boarding new employees to supporting our existing employee base across the US. As an IT Onboarding Support Technician, you need to demonstrate competent IT literacy and ability around applications and systems. Goodleap is seeking candidates with both interpersonal skills and technical IT knowledge and demands an ability to manage multiple high-level tasks under pressure.

About GOODLEAP

We provide friendly financing options for those who dream of living a more sustainable lifestyle and want to save money using modern technology. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless.

We are creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners that want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we are revolutionizing the home improvement industry and protecting our only planet.

As part of our world-positive initiative, we are also the official sponsor of GivePower - a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world.

If you have an unstoppable desire to make a meaningful impact on our planet, and help mission-driven businesses and consumers achieve a more sustainable future, join us.

Learn more about our perks and culture!

• Competitive pay
• Comprehensive benefits package

Essential Job Duties and Responsibilities

• Follow the weekly onboarding calendar and prep while collaborating with the Sr. IT Onboarding Specialist
• Computer imaging and staging
• Account creation across multiple applications.
• Document problems, resolutions, and activities for future reference.
• Identify, analyze, and provide preventive solutions for problematic trends.
• Recommend improvements to IT Onboarding operations and processes.
• Apply knowledge of enterprise-level, IT best practices.
• Streamline processes to improve quality and reduce overhead.
• Participate in projects, tasks and responsibilities including emergencies after-hours when needed.
• Perform hardware and software installations.
• Maintain inventory.
• "Own" IT onboarding by having pride in your high-quality work.
• Display absolute integrity and discretion in performing support responsibilities.
• Tier 1 or 2 local support only when needed.
• Other Duties as assigned.

Required Skills, Knowledge and Abilities

• Good interpersonal skills, including the ability to clearly communicate with less technical individuals.
• Solid knowledge of general office software: Windows 10, MS Office, etc.
• Knowledge of or interest in learning company supported applications such as Exchange, Active Directory, DNS and virtual machines.
• Experience with or interest in learning desktop hardware, software applications, operating systems and LAN connectivity.
• Experience with AD / Office 365 integration is a plus!
• Ability to learn and support new software.
• Microsoft certifications are desired, but not required.
• At least 1+ years professional experience.

Additional Information Regarding Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

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