Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.
As an IT Operations Manager at Micron, you will be accountable for the delivery of one or more assigned services. You will work with the Sr Operation Manager, Solutions Managers, worldwide IT peers and stakeholders, IT architects, business stakeholders and IT program/project managers to make strategic and operational decisions relative to the service. Through your enterprise relationships, you ensure that the service delivers to its Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). You serve as a conduit for demand and resource management, balancing people and budgets towards desired outcomes. You are responsible for business compliance activities for the service worldwide. In conjunction with the Director of Operations, you manage performance of third-party contractors and vendors.
Responsibilities and Tasks
As part of your leadership responsibilities, you will be required to:

• Conduct team member performance appraisals and other supervisory responsibilities.
• Provide day to day technology leadership and directions for Hybrid cloud compute solutions
• Project oversight, guidance, and execution.
• Maintain OLA and SLA agreements with other Micron Business Units.
• Manage and monitor Service Provider relationships, KPIs and agreements
• Occasional travel to the Service Provider location(s) to meet team members and participate in strategy meetings.
• Maintain global collaboration with the other Micron IT operations teams, both internal and external to I&O.

Specific responsibilities include (but are not limited to):
Participate in service design

• Continuously work towards service alignment among sites.
• Participate with Enterprise Architects to establish and execute capability roadmaps for the service.
• Align the service with required site and worldwide IT processes.
• Collaborate with business stakeholders and worldwide peers to define and negotiate SLAs and OLAs for the service
• Determine the roles and responsibilities within the service.

Manage the service

• In conjunction with worldwide peers and stakeholders, ensure that the worldwide performance of the service meets the SLA and OLA requirements.
• Collaborate with operations and service delivery managers to implement site and worldwide process improvements and Service Improvement Plans (SIP) based on service priorities in alignment with the service strategy.
• Address process compliance by working with others to identify and sponsor process or metric improvements.
• Manage vendors, contracts, and maintenance agreements.
• Facilitate communication between internal customers and operations personnel, including third-party providers.
• Hold service providers accountable for effective operational performance and develop with them a culture of continuous improvement.
• Drive service improvements from existing or potential third-party providers by reviewing and analyzing contracts, quotes, upgrades, and cost/benefits of the services offered.
• Request, validate, and drive the deployment and retirement of Enterprise Architecture solutions

Manage service operations

• Coordinate with worldwide contacts to ensure effective operational support and to ensure that service architecture and directions are aligned with worldwide needs.
• Partner with your worldwide associates to ensure that all elements required to restore the service are known and in place.
• Ensure that knowledge management articles exist and are current.
• Manage monitoring tools, working with your worldwide peers to ensure alerts, thresholds and alarms are continuously reviewed to ensure response.
• Collaboratively review the site and worldwide service operations metrics.
• Respond to major incidents using the defined escalation path.
• Leverage the Problem Management process, working with others to prioritize and manage the investigation of the root cause of problems.
• Ensure that Disaster Recovery (DR) plans are reviewed to schedule and participate in DR plan testing.

Manage changes to the service

• Approve requests for change (RFCs).
• Ensure that the potential impact of changes is well understood, using data to support your understanding of upstream and downstream dependencies
• Coordinate the timing of RFCs with local and global users, dependent on the scope of the change.
• Support major deployments and changes.
• Communicate changes to the customers, leveraging established communication channels and worldwide peers.
• Manage executing on priorities as defined by the Solution teams.
• Assist or coordinate release and deployment activities and be a key stakeholder in determining whether a new release affecting a service in production is ready for promotion.

Ensure that the service adheres to governance, compliance, and financial management requirements

• Ensure regulatory compliance of your service(s) by performing SOX self-assessments and continuous monitoring of SOX compliance reports, promptly remediating non-compliance issues.
• Generate reports to monitor SOX compliance of the service.
• Understand the costs of providing the service and work to drive costs out of the service.
• Manage the costs for your service by understanding the chargeback methodology for your service(s), collaborating with site peers on annual and quarterly budgeting cycles, and preventing budget surprises with your site peers.
• Participate in the financial process for the service and ensure that the budget is managed.

Qualifications / Experience

• Leadership experience with multiple direct reports
• Technical knowledge in one or more of the key technologies:
• Windows Servers (2008 R2, 2012 R2, 2016), including subcomponents such as Active Directory
• Server hardware platforms
• Fundamental networking Hypervisor technologies such as VMware and Hyper-V
• Strong communication skills (verbal, written, presentation, interpersonal).
• Strong skills in decision-making, prioritization, and negotiation.
• Strong skills in troubleshooting and problem solving.
• Passion and accountability for the environment you will be responsible for.

Education:
B.S. or M.S. degree in Computer Science, Computer Engineering, other technical disciplines or equivalent work experience
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions. Through our global brands - Micron® and Crucial® - our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint™ memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit micron.com/careers.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron's Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Please note that in order to assist in providing a safe and healthy workplace for all Micron team members, new employment offers for jobs based in India, Malaysia, Singapore, and the U.S., are contingent upon the applicant's provision of a copy of their COVID-19 vaccination document to Micron on a confidential basis prior to their scheduled start date confirming that they have completed the COVID-19 vaccination process, subject to any written request for medical or religious accommodation and to the extent permitted by applicable law.
For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron's People Organization at [email protected] or 1-800-336-8918
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.