Zone & Co
Zone & Co is a leading NetSuite development accelerator for lead-to-revenue software.
Remote

IT Helpdesk

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Zone & Company is a 5-Star NetSuite Solution Provider. We work with a variety of organizations across multiple verticals to scale their business through NetSuite Solutions - from licensing & implementation to ongoing customization & consultation. We're also the proud SDN-certified developer of Zone Advanced Billing (ZAB), the go-to NetSuite billing solution for managing complex billing and revenue recognition needs directly in NetSuite.
Zone & Company has been experiencing tremendous growth and we're looking to add an IT Director to our team. Come join a rapidly growing software and services company with an incredible culture that puts people first and focuses on delivering excellent results. If you're detail-oriented, with strong communication and organization skills, enjoy working in a fast-paced environment and are looking for a challenging yet rewarding opportunity, this is the place for you!
We are looking for an IT Director who can take ownership of day-to-day IT Help Desk activities while simultaneously working to define and build an organization responsible for the smooth running of our computer systems and security within the limits of requirements, specifications, costs and timelines. This role will own and supervise the implementation and maintenance of our company's computing and security needs.
The successful candidate will have proven professional experience managing teams in a remote environment, and a detailed knowledge of industry best practice processes with a focus on cloud applications.
Responsibilities

  • Manage information technology and computer systems, including Windows & Mac OS
  • Design, develop, implement and manage applications, policies, and procedures
  • Ensure security of data across cloud systems
  • Act in alignment with user needs and system functionality to contribute to organizational policy
  • Identify problematic areas and implement strategic solutions in time
  • Audit all existing applications and systems and establish a management plan
  • Own corporate IT and Security policies and ensure compliance
  • Complete periodic security reviews and provide users with best practices and training opportunities
  • Handle annual budget and ensure cost effectiveness


Requirements

  • Proven working experience as an IT Director or relevant experience
  • Excellent knowledge of technical management, information analysis, and of computer hardware/software systems
  • Expertise in data governance, security, IT help desk operations
  • Hands-on experience with managing a remote employee environment
  • BS in Computer Science, MIS or similar field


Zone and Co is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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What are Zone & Co Perks + Benefits

Zone & Co Benefits Overview

At Zone and Co, we care about your health, wellbeing, and work-life balance. We know work is only one part of your life, so we do everything we can to support it – and that means a great benefits package. Here's a list of what all employees at Zone receive:
+ Remote work setup
+ Unlimited time off (and summer Fridays)
+ 13 company paid holidays
+ Fully paid health & dental insurance
+ 401k matching
+ Fitness stipend
+ AND MORE!

Culture
Volunteer in local community
OKR operational model
Team based strategic planning
Flexible work schedule
Remote work program
Zone is a fully remote company and all employees work from home!
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Zone's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,650 annually. Zone will contribute $250.00 per employee.
Disability insurance
Zone's disability insurance benefit is 60% of an employee's annual salary up to a $1,500 maximum weekly payout for 13 weeks. Employees also have the option to purchase extra coverage.
Dental insurance
Zone's dental plan through Delta Dental covers 100% of the cost of preventative care, including x-rays, and comes at no cost to you.
Vision insurance
Zone's vision insurance through VSP plan provides 100% coverage for annual eye exams and lenses after a $20 copay.
Health insurance
Zone offers two quality insurance plans with BCBS, HMO, and PPO, both with deductibles of $2000 individual and $4000 Family. Zone covers 100% of your premiums for these plans.
Life insurance
Zone offers group-term life insurance with a payout of 1x an employee's annual salary for the duration of employment.
Mental health benefits
Financial & Retirement
401(K)
Zone's 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.
401(K) matching
Zone contributes 3% of your gross salary to your 401(k) plan.
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Zone offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Professional Development Benefits
Job training & conferences
Zone offers a wide range of training and enablement programs to all employees through Zone University. We invest heavily into giving our team members the best training and resources to help them grow.
Promote from within
Continuing education available during work hours

Additional Perks + Benefits

While we can't tell you what's important to you (duh), we can share what we love about working here. We have an encouraging, growth-oriented culture, a unique drive to make life easier for finance professionals, and incredible benefits. The people are wonderful no matter where you work or live. Oh, and we kind of love the work we do ?

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