IT Helpdesk
Zone & Company is a 5-Star NetSuite Solution Provider. We work with a variety of organizations across multiple verticals to scale their business through NetSuite Solutions - from licensing & implementation to ongoing customization & consultation. We're also the proud SDN-certified developer of Zone Advanced Billing (ZAB), the go-to NetSuite billing solution for managing complex billing and revenue recognition needs directly in NetSuite.
Zone & Company has been experiencing tremendous growth and we're looking to add an IT Director to our team. Come join a rapidly growing software and services company with an incredible culture that puts people first and focuses on delivering excellent results. If you're detail-oriented, with strong communication and organization skills, enjoy working in a fast-paced environment and are looking for a challenging yet rewarding opportunity, this is the place for you!
We are looking for an IT Director who can take ownership of day-to-day IT Help Desk activities while simultaneously working to define and build an organization responsible for the smooth running of our computer systems and security within the limits of requirements, specifications, costs and timelines. This role will own and supervise the implementation and maintenance of our company's computing and security needs.
The successful candidate will have proven professional experience managing teams in a remote environment, and a detailed knowledge of industry best practice processes with a focus on cloud applications.
Responsibilities
- Manage information technology and computer systems, including Windows & Mac OS
- Design, develop, implement and manage applications, policies, and procedures
- Ensure security of data across cloud systems
- Act in alignment with user needs and system functionality to contribute to organizational policy
- Identify problematic areas and implement strategic solutions in time
- Audit all existing applications and systems and establish a management plan
- Own corporate IT and Security policies and ensure compliance
- Complete periodic security reviews and provide users with best practices and training opportunities
- Handle annual budget and ensure cost effectiveness
Requirements
- Proven working experience as an IT Director or relevant experience
- Excellent knowledge of technical management, information analysis, and of computer hardware/software systems
- Expertise in data governance, security, IT help desk operations
- Hands-on experience with managing a remote employee environment
- BS in Computer Science, MIS or similar field
Zone and Co is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.