IT Desktop Analyst 965 at Radiant Digital (Dallas, TX)

| Dallas-Fort Worth, TX
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Job Title : IT Desktop Analyst

Job Location : Carrollton TX USA 77386
Description:
Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment. Escalates problems not resolved within established service levels. Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed. Ensures work is performed in accordance to company policies, standards, and procedures. Assists with installing and de-installing software, PC's and peripherals as required. Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization. Error is readily ascertainable by the supervisor and can be corrected. Skills are typically acquired through A+ certification or equivalent work experience and 1-year related experience in desktop support in a Microsoft environment. Must possess basic desktop hardware knowledge, proficient use of Microsoft

Top 3 skills:
  1. PC knowledge, troubleshooting 
  2. Service Now ticketing system 
  3. organizational skills to manage asset inventory 
Additional information: Skills are typically acquired through A+ certification or equivalent work experience and 1-year related experience in desktop support in a Microsoft environment Service Now a plus

More Information on Radiant Digital
Radiant Digital operates in the Information Technology industry. The company is located in Vienna, VA. Radiant Digital was founded in 2000. It has 139 total employees. To see all 6 open jobs at Radiant Digital, click here.
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