IT Client Support Associate at American National

| Houston, TX
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American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. We've been recognized by Forbes as one of America's most trustworthy financial companies and best mid-sized employers. With focus on our organization's values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.

What's in it for you?

American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

Job Posting

American National is seeking an IT Client Support Associate for our Galveston, TX location.Desktop support is the process of providing diagnostic, troubleshooting, maintenance, and repair services to a computer or similar device. It allows end users to seek and receive specialized computer maintenance and management services, either locally from their home/office or remotely via the internet. The associate position is the first level of the ECSG job family and will perform basic functions for managing the lifecycle of hardware and software.

Essential Functions

  • Provides basic troubleshooting assistance and ticket resolution for personal computer users.
  • Provides basic triage and support of multifunction and desktop printer technologies.
  • Configures and deploys PCs, laptops, Macs, and hardware accessories to users with efficiency and accuracy, enabling the customer to become productive with little impact.
  • Obtains the ability to apply software patches to PCs and laptops.
  • Provides customer service, including in person, over the phone, or remote support.
  • Communicates well in both written and verbal formats.


Qualifications

  • Associate degree.
  • At least one year of experience.
  • Supervisory/management experience not applicable.
  • Additional qualifications:
    • At least one year of information technology service management or desktop support experience. Preference for those in positions with an emphasis on customer service and support.
    • Demonstrated experience in customer service and support.
    • Proven basic knowledge of personal computers and related peripherals.


Occupational Requirements

Physical effort: The position is physically comfortable and has discretion about walking, standing, sitting, etc.

Independent Judgement: A person in this position performs a variety of routine work within established policies and procedures, and receives detailed instructions on new projects and assignments.

Preferences/Certifications

  • A+ certification a bonus, but not required.


Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

EEO/ADA Statement

American National Insurance Company is committed to compliance with the ADA. If you require reasonable accommodation during the application process or have a question regarding essential job function, please contact a member of the HR team.

Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.

American National's recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal .

Learn more about our company, by following us on social media: LinkedIn , Facebook , Instagram , Twitter: @CareerswithAN

American National is an equal opportunity employer , committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
More Information on American National
American National operates in the Insurance industry. The company is located in Galveston, TX, League City, TX, Springfield, MO and Glenmont, NY. American National was founded in 2022. It has 4265 total employees. To see all 22 open jobs at American National, click here.
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