As a member of the IT team you will be responsible for maintaining the integrity of the change, release, and access control of systems deployed in the Zoom IT environment. At Zoom we have the ability to deliver market-shifting features in our platform. At the same time our team moves fast, continuously improves, and delivers results. You would be joining a fast paced team that delivers and enables employees with the tools they need to be successful at Zoom.

Job Responsibilities

• Support, plan, facilitate, track and implement change management activities to ensure that changes are executed seamlessly and to minimize unpredicted impact from the change.

• Work with cross-functional teams to review and ensure that new releases and changes are adhering to Security & Compliance requirements

• Document and communicate the change process and policies to allow continuous and uninterrupted services due to changes

• Assist in capturing and developing the business case for the change request and log requests for the Change Control Board (CCB)

• Support continuous improvement of the release and change management related processes across IT Organization

• Build strong relationships with stakeholders to collaborate, solicit feedback and share insights on change management best practices

• Document, rationalize, optimize, and implement access control policies across key systems

• Assist in administering user access control

• Perform regular review of users access against policies. Investigate and remediate discrepancies

Qualifications

• Bachelor degree in Computer Science, Engineering, or MIS or equivalent work experience

• Minimum 5 years relevant experience in IT or similar technical operational role(s) with at least 3 years functional experience with Change Management process.

• Excellent communication skills with the ability to translate technical terms into business requirements and impacts.

• ITIL Foundation training or certifcation with strong understanding of Service Transition Lifecycle and Release, Control and Validation (RCV) framework.

• Proven project management experience, specifically in a technology environment and experience in working with DevOps and Agile methodologies

• Experience with systematic Change and Release Management process

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Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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