JPMorgan Chase
Columbus, OH

IT Application Support Lead at JPMorgan Chase

| Columbus, OH
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Job Description The Application Support Lead within a Production Management team is responsible for technical support of production applications and infrastructure.
Responsibilities:
  • Demonstrate creativity, innovation and high performance
  • Performance and Interoperability Requirements
  • Application scalability/Capacity Management
  • Standards, best practices and Compensating Controls
  • Logging, monitoring, intelligent alerting, self-healing
  • High Availability, Disaster Recovery, Sustained Resiliency, Chaos Engineering
  • Service and Operational Level Agreements
  • Application Knowledge Support Artifacts, etc.
  • Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages
  • Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
  • Ensures information controls, back-up and recovery strategies are in place across all environments
  • Design automated software and product upgrades, change management, and release management solutions, Design self-healing and resiliency patterns
  • Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring
  • Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
  • Develop and maintain relationships with technical staff, end users and clients
  • Carefully evaluate alternative risks and solutions before taking action to provide timely resolution

Technical Qualification:
  • 5+ years of hands-on experience in Production Support/Engineering.
  • 5+ years' experience managing Application on Java, Cloud, UNIX/Linux/Aix environment.
  • 5+ years of Hand-on experience with Public and Private Cloud-based applications, technologies and tools, deployment, monitoring and operations, such as Kubernetes, Prometheus, FluentD, Slack, Elasticsearch, Grafana, Kibana, etc.
  • 5+ years' experience with distributed applications (Oracle, Cassandra, MariaDB, MongoDB,SQL, SQL Server, NoSQL)
  • 5+ years of hands-on experience with monitoring tools Splunk, WILY and Dynatrace.
  • 5+ years' Strong analytical & trouble shooting skills required.
  • 3+ years' Experience in Disaster Recovery planning and test execution.
  • 3+ years of software engineer experience in one of the following languages: C, C++, Java J2EE technology stack and web technologies /, Python, Go, Perl, Ruby or shell scripting (Unix/Linux), do integration of orchestration platform with multiple products using management APIs provided (REST, JSON etc.)
  • Excellent problem people management skills and relentless drive for root cause and execute measures to reduce repeat occurrence.
  • Experience supporting mission-critical platforms/applications desirably in financial services industry,
  • Strong knowledge of relevant applications and development of life cycles
  • Commitment to attract, develop and retain talent
  • Strong knowledge of applicable business areas, the supporting technology architecture, and applicable processes

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • CloudFoundryLanguages
    • AzureLanguages
    • KubernetesLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AccessDatabases
    • CassandraDatabases
    • DB2Databases
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • DynatraceDatabases
    • Splunk Databases
    • PromtheusDatabases
    • GrafanaDatabases
    • ConfluenceManagement
    • JIRAManagement

What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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