Job Description The Application Support Lead within a Production Management team is responsible for technical support of production applications and infrastructure.
Responsibilities:

• Demonstrate creativity, innovation and high performance
• Performance and Interoperability Requirements
• Application scalability/Capacity Management
• Standards, best practices and Compensating Controls
• Logging, monitoring, intelligent alerting, self-healing
• High Availability, Disaster Recovery, Sustained Resiliency, Chaos Engineering
• Service and Operational Level Agreements
• Application Knowledge Support Artifacts, etc.
• Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
• Ensures information controls, back-up and recovery strategies are in place across all environments
• Design automated software and product upgrades, change management, and release management solutions, Design self-healing and resiliency patterns
• Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring
• Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
• Develop and maintain relationships with technical staff, end users and clients
• Carefully evaluate alternative risks and solutions before taking action to provide timely resolution

Technical Qualification:

• 5+ years of hands-on experience in Production Support/Engineering.
• 5+ years' experience managing Application on Java, Cloud, UNIX/Linux/Aix environment.
• 5+ years of Hand-on experience with Public and Private Cloud-based applications, technologies and tools, deployment, monitoring and operations, such as Kubernetes, Prometheus, FluentD, Slack, Elasticsearch, Grafana, Kibana, etc.
• 5+ years' experience with distributed applications (Oracle, Cassandra, MariaDB, MongoDB,SQL, SQL Server, NoSQL)
• 5+ years of hands-on experience with monitoring tools Splunk, WILY and Dynatrace.
• 5+ years' Strong analytical & trouble shooting skills required.
• 3+ years' Experience in Disaster Recovery planning and test execution.
• 3+ years of software engineer experience in one of the following languages: C, C++, Java J2EE technology stack and web technologies /, Python, Go, Perl, Ruby or shell scripting (Unix/Linux), do integration of orchestration platform with multiple products using management APIs provided (REST, JSON etc.)
• Excellent problem people management skills and relentless drive for root cause and execute measures to reduce repeat occurrence.
• Experience supporting mission-critical platforms/applications desirably in financial services industry,
• Strong knowledge of relevant applications and development of life cycles
• Commitment to attract, develop and retain talent
• Strong knowledge of applicable business areas, the supporting technology architecture, and applicable processes

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.