Career Area:
Information Technology
Job Description:
Your Work Shapes the World
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer's needs. Join us.
Job Purpose:
Provide Level 1 Operations Staff for the GIS Threat Protection Team section. The primary duties will include, but not limited to overseeing and coordinating the technical work associated with security vulnerability remediation, Bit9, Symantec Protection Engine for NAS, Symantec Endpoint Encryption, MAC OS, Windows Defender, and other cybersecurity encryption tools. Additional duties included would include providing daily operational support and maintenance (upgrades, etc), interfacing with our numerous internal process partners and vendor support staff to resolve any technical issues and ensuring the successful resolution of all technical matters involving the team's service offerings. Analyst needs to be proficient in endpoint deployment, software support or development. The Operations analyst will work with the Application Support Teams, Global Technology Services to develop expert level knowledge, of the security products, and possibly work with the product vendor to resolve operational issues within the security environment. Document standard work processes and tribal knowledge for other analysts to utilize. review, analyze and correct the bad data presented on security dashboards.
Description:
This resource will assist with identifying problems, organizing issues in a database, and providing reports to project members to help find the root of problems to performance issues, such as applications, scripts, manifests, or general operating systems. Compiles and tracks vulnerabilities and mitigation results to quantify program effectiveness. This resource will be expected to be on 24 x 7 support and the position may require weekend work as needed.
Basic Requirements:

• Bachelor's Degree in computer related field with 2-3 years of experience with Symantec Endpoint Protection Product Suite, Mac OS, Windows Defender, WSS, equivalent IT experience, security vulnerability remediation.
• 2 to 4 years of IT experience related to security compliance and infrastructure

Top Candidate Will Also Have:

• Knowledge of the latest technology in computing hardware & software and project management.
• Certified Information Systems Security Professional (CISSP) certification.
• Self-starter who enjoys significant challenges, change management, and being held accountable to produce quantifiable results.
• General understanding of business operations and IT/Technology processes (i.e. such as technical infrastructure and applications) through direct experience.

• Must have a strong customer focus and ability to work effectively across matrix IT teams.
• Excellent human relations skills are required to develop a cooperative work relationship with others inside and outside of GIS.
• Good knowledge of Caterpillar policies and procedures, and a general understanding of the Caterpillar's organization
• Must be adaptable to work in a varied, fast paced, ever changing global environment
• Possesses strong oral & written communication skills and data analysis skill

Additional Details:

• Location: Dallas, TX; East Peoria, IL; Nashville, TN

Employee benefit details:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just a salary, because we value your performance. We offer a total rewards package that provides day one benefits [medical, dental, vision, RX, and 401(k)] along with the potential of an annual bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Final details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O.
As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers
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EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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