What You Need To Know

Overview

The IT Analyst role focuses on gathering and interpreting data, gathering and documenting business requirements, defining and documenting processes (process flows/swim lanes), and the standardization of data and processes. IT Analysts help to resolve transaction, data, and process discrepancies as well as determine opportunities to automate, streamline, and standardize data or processes. IT Analysts create business requirements documents and knows enough about a platform/technology to create functional specs for use in building a technical solution and support others to complete configuration and coding.

Primary Responsibilities

• Gather, interpret, and analyze data
• Define, track and monitor KPIs
• Gather and document requirements as governed by the SGWS Project Management Office (PMO)
• Create functional specs based on requirements gathering
• Work with developers in transferring functional specs to technical specs
• Help develop Quality Assurance (QA) scripts in support of business functionality testing
• Track and report on output of QA business functionality scripts
• Collaborate with business and IT stakeholders to identify, analyze, understand, and prioritize activities by business value and urgency

Additional Primary Responsibilities

Minimum Qualifications

• Bachelor's Degree
• Proficiency using high mathematical concepts such as fractions, algebra, statistics, mathematical modeling and, to some extent, calculus
• Understanding of IT processes and ability to translate and communicate technical concepts into business language
• Excellent analytical, problem solving, decision-making and quantitative analysis skills to provide insights into performance and efficiency opportunities
• Strong planning and organizational skills to work in a fast-paced environment and manage multiple priorities
• Excellent accuracy and attention to detail skills
• Excellent customer service skills in all interactions with internal and external customers, including but not limited to personnel from other divisions, vendors, suppliers, and other departments

Physical Demands

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs