IT Administrator at Sundae (Remote)

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About Sundae 

Sundae’s mission is to help homeowners get the best outcome when it’s time to sell a house that needs some love. For too long, the process for selling outdated and damaged houses has been terrible for sellers. Local property investors capitalize on homeowner distress to purchase houses cheap and resell them for huge profits. 

Sundae is putting more of those profits back in the hands of the homeowner. We’ve developed a model to predict when sellers will need our help, a best-in-class sales and marketing team to reach them, and a trusted brand that allows us to grow even faster through word of mouth and referrals. With scale and efficiency, we’re able to deliver the most competitive price to sellers so that Sundae can become the largest buyer of homes that need love in the United States. 

We are a Tier 1 Venture Capital backed  company with product-market fit, scaling revenue, and a massive addressable market opportunity. Our team is composed of seasoned leaders from real estate and marketplace businesses and with significant high-growth company experience (Airbnb, Dropbox, Chime, LendingHome).

Joining Sundae means being part of the team that’s bringing compassion and transparency to the business of helping homeowners sell in their time of need. If you’re driven by making a positive impact in people’s lives and want to support our mission, we’d love to hear from you. 

About the Job 

We are looking for an IT Administrator to join our growing team. Sundae is a great opportunity for candidates who have amazing aptitude to solve technical problems, and who enjoy collaboration and helping others. We are primarily an Apple shop, with a handful of PC users.  You will work with our People and Technology teams to create a great employee experience from an IT perspective.

You will also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will ultimately be to help ensure that our corporate IT infrastructure runs smoothly and efficiently.

Responsibilities 

  • Serve as the first point of contact for customers seeking technical assistance
  • Respond to requests and document tickets
  • Perform user account audits across a variety of SaaS tools
  • Manage distribution and access to software and hardware
  • Monitor system performance and troubleshooting issues
  • Develop expertise to assist staff with new technologies

Skills

  • Administration of SaaS applications GSuite, Zoom, Freshservice, Slack, 1Password, Endpoint Protection, and MDM
  • Willingness to work well as part of the team or independently as the lead on projects
  • Detail Oriented
  • Resourcefulness and problem-solving aptitude
  • Excellent communication skills

Experience

  • 1+ years experience in an IT Support role
  • 1+  years of experience administering macOS preferred, Windows, iOS/Android Hardware
  • 1+ years of experience with an MDM solution
  • 1+ years experience in administration of AV/Malware Tools 
  • 1+ years of experience with Cloud Directory services
  • Pacific Standard Time Zone is preferred

Compensation & Benefits 

  • Opportunity to revolutionize the real-estate industry with a mission to help those in need
  • Scale with a rapidly growing organization, with tons of opportunity for growth 
  • Work with a team of fun and motivated individuals in a highly collaborative culture
  • Competitive cash salary and compelling equity package based on experience
  • Extremely competitive health benefits; retirement benefits; commuter savings and more

We here at Sundae strive to build a workforce comprised of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. Sundae is an Equal Opportunity Employer.

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More Information on Sundae
Sundae operates in the Real Estate industry. The company is located in San Francisco, CA and San Diego, CA. Sundae was founded in 2018. It has 140 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 9 open jobs at Sundae, click here.
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