Job Summary:

The IT Administrator will be responsible for providing tactical management of daily IT Operations.  This role is part of a team that operates as the primary support for our internal users and encompasses a diverse technology stack that includes: Google G-Suite, Cisco Meraki, Dropbox, Amazon AWS, Jumpcloud, BetterCloud, Zoom, Slack, Jitbit etc.  

Essential Duties/Responsibilities:

• Ownership and Support of full End user Compute technologies (PC, Mac, Mobile, Peripherals, Telephony)
• Onboarding and Offboarding of IT equipment, assets and access
• Drive efforts within IT for SOC Type 2 Compliance
• G-Suite administration, both ongoing and migrations 
• Administration of Identity/Directory services (Jumpcloud)
• Meraki configuration and administration
• Godaddy and Cloudflare administration
• End user connectivity (LAN, Wi-fi)
• Identify and drive automation of IT tasks
• Administration of collaboration tools (Zoom, Slack, Google, Dropbox)
• Manage IT asset inventory including maintenance, license and subscription renewals for 3rd party applications
• Ownership of helpdesk tickets to ensure resolution of user issues and communication throughout the ticket lifecycle
• Creates and maintains documentation of systems, operations guides, processes and procedures
• Patch and Maintenance management through RMM 
• Ensure adherence to all IT security policies
• Other duties as necessary

Required Minimum Qualifications

Education/Certifications:

• BS Degree in Information Technology or equivalent experience
• One or more desired: CompTIA A+, ACMT, HDI-DST
• G-suite Administrator desired

Skills and Experience:

• 2+ years of IT Support/Administration experience
• Strong familiarity with Network administration (Meraki) including configuration and troubleshooting
• Strong familiarity with Mac and Windows operating systems
• Proficiency with MX records, SPF, DMARC 
• Strong background managing G-suite Licenses and configurations
• Strong background with Directory services (Active Directory or Directory as a service)
• Experience with network configuration, support and maintenance for laptops
• Working knowledge in VPN setup and maintenance a plus
• Experience with domain providers such as Godaddy and working through C-Name / DNS changes 
• Collaborative, team player
• Speaks and writes clearly and articulately
• Ability to prioritize and address tickets through high volume days

Other Duties and Responsibilities:

Stays abreast of industry trends.  Off-hours / Weekend coverage as necessary

Travel: 

This position may travel occasionally within the United States