IT Admin and Support Analyst - Virtual/Remote at mPulse Mobile

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Summary
mPulse Mobile needs a results-oriented IT Admin and Support Analyst who will administer our company s computer systems, firewalls, and printers remotely for 3 corporate locations and for our external, mostly MAC-based, client computers. The IT Admin and Support Analyst would be responsible for the overall upgrades of hardware and software installations, maintaining and troubleshooting, and resolving IT issues for our user group, ensuring reliable connectivity as well as our corporate security standards.
As an Admin and Support Analyst, you will be improving and streamlining processes, troubleshooting and researching for problem resolutions and be able to optimize security, convenience, and performance without compromising standards. Some knowledge of HIPAA, HITRUST, and SOC2 will be useful.
Benefits
Permanent Flexible Hybrid work schedule (remote)
Medical insurance
Dental insurance
Vision insurance
Prescription drug coverage
401K
401K with company match
Life Insurance
Health Spending Account (HSA)
Flex Spending Account (FSA)
Paid holidays
Phone/Internet Stipend
Paid time off
Employee Referral Program
Community service programs
Culture
Company Mission and Highlights:
mPulse Mobile is reimagining health engagement to inspire healthier lives and deeper relationships between healthcare organizations and their consumers. Healthcare s leading Conversational AI platform combines with award-winning health education for the streaming age to deliver tailored digital health engagement that educates and activates healthcare consumers. With over a decade of experience, 150+ healthcare customers and nearly 1 billion conversations annually, mPulse Mobile has the data, the expertise and the solutions to drive healthy behavior change.
mPulse Mobile delivers wellbeing for the streaming age through a modern learning platform and cinematic content created with popular experts. Offering custom and licensable content solutions, mPulse Mobile helps health innovators reach more people and lower costs to serve and improve health outcomes. Combined, these solutions have a proven ability to reach and engage vital member populations with learning expertise and rich media health education experiences, enabling health innovators to deliver personalized conversational experiences in preferred member channels and streaming content formats.
  • Accountability Take ownership. Execute with intent. Exceed client expectations.
  • Recognition Be positive. Encourage others. Celebrate success.
  • Collaboration & Learning Share what you know. Listen openly. Stay curious.

  • Thrive Cultivate well-being. Be inclusive. Find balance.
  • Innovation Inspire creative solutions. Activate consumers. Drive outcomes.
  • Commitment Work with purpose. Make an impact. Help us win.

  • Enjoy Flexible PTO and flexible work hours
  • Hybrid, remote-first working model with quarterly team meetings (travel paid by mPulse)
  • Two office locations: Encino, CA and Minneapolis, MN
  • mPulse Mobile covers 100% of employee only premiums for selected plans as well as 25% dependent coverage
  • Full Vision and Dental - Dental and Vision individual premiums paid by mPulse as well as 25% dependent coverage
  • 401K Program with a 4% match
  • 3 Weeks Paid Maternity/Paternity Leave
  • Wellness and Work from Home stipend
  • Virtual Happy Hours & events
  • Weekly All-Hands meetings giving regular access to leadership
  • Several team interest groups including: Diversity, Inclusion, & You committee, Culture Club, and mPulse Mobilize
  • Laptop fitness station in LA Office
  • Employee referral bonuses (up to $3000)
  • Ping pong conference table and Foosball
  • Free snacks and drinks

Responsibilities
  • Monitoring and maintaining networks & network access for our users.
  • Upgrading, and configuring new hardware and software to meet company objectives.
  • Implementing security protocols and procedures to prevent potential threats.
  • Creating user accounts and maintaining access control.
  • Performing diagnostic tests and debugging procedures to optimize computer systems.
  • Documenting processes, as well as backing up and archiving data.
  • Developing data retrieval and recovery procedures.
  • Designing and implementing efficient end-user feedback and error reporting systems, as well as providing IT support.
  • Keeping up to date with advancements and best practices in the industry.

Behavioral Competencies:
  • Strong desire to learn and grow their knowledge and technical kills via mentoring from others and training opportunities
  • Attention to Detail
  • Independent Self-Starter
  • Highly Organized
  • Critical Thinker
  • Problem Solver
  • Excellent Communicator
  • Ability to Prioritize
  • Teamwork & Collaboration
  • Multi-Tasker with Strong Sense of Urgency

Requirements
Extensive experience with IT systems, networks, and related technologies
Solid knowledge of best practices in IT Specialist and system security is a plus
Exceptional organizational and time management skills
Strong analytical and problem-solving skills
Excellent interpersonal and communication skills
Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification
Bachelor's degree in computer science, information technology, information systems, or significant hands on experience in a similar environment
Equal Opportunity Employer
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Requisition #cl3915b3b9jwr0ipatx734taz
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Technology we use

  • Engineering
  • Product
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • ExpressFrameworks
    • JestFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • evflaskFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • PendoAnalytics
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement

An Insider's view of mPulse Mobile

What is your vision for the company?

We strive to be the market-leading partner for healthcare entities, enabling the improvement of member health outcomes with our population health, behavioral engagement, & domain expertise. We've extended our platform to support Medicare, Medicaid, Pharma, MedTech & other segments at scale, showing our power to influence & improve health outcomes.

Chris

Chief Executive Officer

How do you make yourself accessible to the rest of the team?

I gave up my personal office years ago--I love to work at random locations around the office to be available to all team members. In our virtual setting, I speak at our weekly business updates, keep my calendar public, & always am available on Teams & text to help things move quickly & encourage transparency. I coach our mPulse leaders do the same!

Chris

Chief Executive Officer

What are mPulse Mobile Perks + Benefits

mPulse Mobile Benefits Overview

Here's a quick overview of a few of our perks and benefits:
- Work at the award recipient of Inc Magazine’s “Best in Business - 2021” and Built In’s “Best Places to Work - 2022”
- Enjoy Flexible PTO (& 8 paid company holidays!) & flexible work hours 
- Hybrid, remote-first working model with quarterly team meetings (travel paid by mPulse)
- Three office locations: Encino, CA , San Mateo, CA, & Minneapolis, MN (Dog-Friendly in Encino!)
- Paid Parking
- mPulse Mobile covers 100% of employee only premiums for selected Medical plans, as well as 25% dependent coverage
- Full Vision and Dental – 100% Dental & Vision individual premiums paid by mPulse
- Pet Insurance
- Monthly Peer to Peer Bonuses through Bonusly
- 401K Program with a 4% match 
- Financial Planning & Coaching through ForUsAll
- Employee referral bonuses (up to $3000)
- 3 Weeks Paid Maternity/Paternity Leave 
- Wellness & Work from Home stipend
- Holiday Parties
- Monthly In-Office & Out-of-Office Volunteer Opportunities
- Weekly All-Hands meetings giving regular access to leadership
- Several team interest groups including: Diversity, Inclusion, & You committee, Culture Club, & mPulse Mobilize
- Happy Hours & Team Bonding Events: March Madness, Virtual Cooking Classes, Yoga Series, K1 Speed Go-Karting, Movie Nights, & Book Clubs
- Free in-office snacks & drinks  as well as team lunches to celebrate victories
- Company Swag
- Use the top technology - a brand new MacBook Pro!
- Excellent learning & growth opportunities every day!

Culture
Volunteer in local community
mPulse host and participates in many different local and national volunteering events such as beach/lake cleanups, donating school supplies to The Boys and Girls Club, meals to the LA Food Bank, etc.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
mPulse has many different committees that create and encourage collaboration across department including Culture Club, mPulse Mobilize, mpulse mBassadors, and our Diversity, Inclusion, & You club.
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity and Inclusion is a top priority here at mPulse Mobile. We strive to create management spaces that reflect not only our nation, but our world.
Unconscious bias training
Our mPulse D.I.Y teams have collaborated to host quarterly D & I trainings where our goal is to promote Diversity and Inclusion understanding and enlightenment.
Diversity Employee Resource Groups
Our Diversity, Inclusion, & You program is available to employees. Attending scheduled meetings and creating events that promote Diversity & Inclusion volunteering efforts, knowledge, and discussions.
Hiring Practices that Promote Diversity
mPulse utilizes an Applicant Tracking System that prioritizes preventing unconscious biases in hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
mPulse covers 100% Dental benefits for all employees!
Vision Benefits
mPulse covers 100% Vision benefits for all employees!
Health Insurance Benefits
mPulse covers 100% health insurance benefits for all employees!
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
mPulse Mobile's culture club schedules periodic virtual meetings with all interested employees to take out time for mindfulness, yoga, and many other physical exercises.
Mental Health Benefits
mPulse Mobile offers Mental Healthcare benefits for all employees!
Retirement & Stock Options Benefits
401(K)
mPulse Mobile's 401k retirement plan offers a broad selection of options for all full-time employees to choose from!
401(K) Matching
mPulse Mobile offers a 401K Program with a 4% match!
Employee Stock Purchase Plan
All qualified employees have an option to purchase company shares at a discounted rate.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
mPulse Mobile offers 3 Weeks Paid Maternity/Paternity Leave!
Flexible Work Schedule
mPulse Mobile offers a completely flexible schedule outside of the normal business hours!
Remote Work Program
mPulse Mobile is remote first! All of our employees operate on a hybrid flexible working model with the option to visit our offices for team building, meetings, and collaboration.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
mPulse Mobile offers unlimited PTO for all full-time employees!
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Depending on the team you are working on, mPulse Mobile offers paid monthly, quarterly, or occasional team building, collaboration, annual holiday parties, and other events for all employees.
Game Room
mPulse Mobile offers a Ping pong conference table and Foosball in our LA Office!
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
mPulse Mobile offers Paid Parking as well as Car Pooling incentives
Pet Friendly
mPulse Mobile's LA Office is a Pet Friendly office as well as pet insurance for all fur babies!
Relocation Assistance
mPulse Mobile offers relocation assistance to all employees that we hire or promote if we require their physical presence in one of our office locations.
Home Office Stipend for Remote Employees
mPulse Mobile offers a phone, internet, and office equipment stipend for all employees!
Professional Development Benefits
Job Training & Conferences
mPulse Mobile offers a wide range of training programs, including but not limited to, quarterly management meetings as well as our 30/60/90 New Hire Development Plan.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
mPulse Mobile has an mBassador program where employees offer their mentorship to new hires!
Time allotted for learning
Online course subscriptions available

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