Core to Republic’s mission is empowering individuals to learn, discover and invest in private vetted investment opportunities. 

We are looking for an Investor Relations Associate to be a key contributor on the Investor Relations team. As an Investor Relations Associate, you’ll be responsible for building investor relationships at scale and improving customer satisfaction. We pride ourselves in providing an excellent client experience and empowering our users to make informed investment decisions. 

The Investor Relations team is responsible for supporting the overall investor journey. You will work cross-functionally with Marketing and across the business to ensure a frictionless investor experience and help convert Republic users into active investors.

What you'll do:

• Digital Outreach: You will support Republic social channels (Instagram, Twitter, and Discord). You will own the process and playbook for customer support via digital outreach.
•  VIP Investor Outreach: You will help build the playbook for nurturing high-net-worth (HNW) and VIP relationships at scale. This will include handling email, phone and other communications. 
• Loyalty Program: You will support the development of the VIP program and gifting to top investors. 
• Content Creation: Assist in creating educational collateral that clearly communicates Republic’s value prop, the securities exemptions we utilize, and our different investment verticals.
• Investor Communications: You may be tasked with developing investor communications for investment updates or key aspects of the investor journey.

About you:

• You have experience with digital channels. You understand the tools available in digital spaces for community building and how to use them to build a best-in-class customer experience. 
• You preferably have customer support experience and are comfortable handling conflict and complex client relations. 
• You have excellent written and verbal communication skills: You can represent Republic both online and in-person in a professional and clear manner.
•  You can communicate complex topics in a simple and concise manner.
• You are a team-player and are comfortable working across different teams to accomplish important goals.
• You are a data-driven decision maker and are not afraid to challenge the status quo.
• You take initiative. There is no task too small or “not your job.” You understand that to begin, you will be required to ask questions and take action.
• You understand the big picture, but still sweat the details: you can manage complex projects that spam multiple teams and relationships (and catch the spelling mistake in this bullet point on the first read). You preferably have a fintech or finance background.