Interview Logistics, Assistant Team Lead at Capital One (Washington DC)
We are searching for a dynamic and experienced associate to serve as an Interview Logistics Assistant Team Lead within the Talent Acquisition organization. As a Principal Coordinator, you have the opportunity to support an operation that delivers the facilitation and scheduling logistical requirements for candidate interviews at Capital One. The ideal candidate will be a great team player, accountable for achieving all business goals while delivering on operational execution for the Interview Logistics team. A strong cultural focus on people, coupled with providing “World-Class” guest experiences within our recruiting areas are critical outcomes for this role. Effective communication and influencing skills, in addition to meticulous attention to detail, will ensure success in this role.
Provide recruiting support services in accordance with Capital One's recruiting process, standards and systems
Support interview scheduling and management for the operation
Partner with recruiters to ensure flawless execution of the interviewing process while delivering on operational metrics and objectives
Manage confidential files and other privileged information in a professional manner
Prepare various materials, reports and files for the administrative and reporting needs of the business
Build and maintain relationships with internal clients and hiring managers at all levels
Leverage appropriate communication channels that influence and achieve intended outcomes
Exhibit a high level of personal ownership, confidentiality and flexibility
Ability to quickly and effectively adapt to change
Proven problem solving, analytical and decision-making skills
Ability to embrace new systems and process enhancements
Handle escalated issues acting as a contact for customers requiring higher level of expertise in order to resolve issues quickly
Help management identify and implement process improvement strategies that enhance the customer experience and/or operational efficiency
Proactively identify policies and procedures that require modification or review and align to current strategies
Ensure compliance to policies and procedures through monitoring and coaching
High degree of professionalism and integrity when interacting with all customer contacts
High School Diploma, GED, equivalent certification, or military experience
A least 1-year experience in Customer Service
Associates or bachelor’s Degree
Experience with Google Suite Applications
1 years of experience with Workday Tracking System
1 year experience in Business or Communications, or Human Resources
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).