Integration & Application Support Engineer at Medalogix (Nashville, TN)

| Nashville, TN
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Medalogix is a one-of-a-kind data analytics company in the post-acute care space. We are transforming home health and hospice agencies by leveraging cutting edge data science, machine learning, and innovative cloud technology to equip clinicians and agencies to provide the right care at the right time.

Medalogix is dedicated to empowering individualized patient care with innovative, data science-driven solutions that transform healthcare. The Company's machine learning products have demonstrated improved patient outcomes and reduced cost to the healthcare system, including reduced hospitalization, appropriate and timely transitions to end-of-life care, and optimized visit utilization for patients. Medalogix is poised for tremendous growth, as skilled home health and hospice care are positioned as the lowest cost providers in an industry shifting to value-based care.

Medalogix is currently seeking a hungry, humble, and smart Integration & Application Support Engineer to join our technology innovators that are bringing home health and hospice to the next level. We are proud to share that we have recently earned our Great Place to Work Certification, affirming our commitment to do the right thing.

Why Medalogix?

Passionate Culture- Our success originates from our dedicated and incredibly talented team that operates with shared set of core values: Be Badass, Dream Big/Act Small, Do No Harm, and Row Together. In 2022, we earned the Great Place to Work Certification.

High growth - Medalogix has grown 100%+ for three straight years, with continued material growth planned over the next three years.

Meaningful work - Our products are used by healthcare providers in their day-to-day care programs. Our company's work directly impacts patient care in the home.

Leading Technologies - At the core Medalogix is a technology company. We build modern, cloud-based SaaS software underpinned by data science and data engineering. Our technology team is passionate about using leading tools and practices in our daily work. Our market leading products are designed to equip home health and hospice agencies with technology to provide the right care at the right time. Medalogix products have received recognition from The Boston Globe, Fierce Healthcare, Becker's Hospital Review, HIMSS, and Harvard Business Review

Competitive compensation & benefits - Medalogix provides big company benefits in a smaller company environment. We provide competitive compensation along with awesome benefits including 401(k) matching.

Role Overview

The Integration & Application Support Engineer is responsible for the care and feeding of the production environment with a strong focus on data ingestion. Reporting to the leader of support, this position will initially focus on the manual resolution of production issues while evolving into a proactive approach to the health of our platforms. This person will have a strong interaction with development, devops, and security to prepare for future delivery of capabilities with a focus on supportability. A great candidate will bring passion and discipline for managing the health of production systems.

A successful candidate will keep production applications healthy and functioning appropriately. They will ensure data feeds from customers are active. They will have elevated the company's maturity in that builds on our great culture today.

Requirements

  • Monitoring & support of production business applications
  • Support of data ingestion process ensuring healthy data flow and the ability for customers to make critical clinical decisions
  • Onboard new customer data feeds
  • Create proactive solutions for monitoring & detecting potential issues, ultimately resolving an issue before it impacts the business & customers
  • Collaborate with engineering to get necessary platform enhancements for support & operations
  • Interact and communicate with customer technology teams as needed
  • Participate in on-call rotations
  • Support and enhance our collaborative and innovative team culture that spans the organization
  • Mentor, challenge, and grow your peers on the Medalogix technology team

What would make you a strong fit for the role
  • Strong desire & willingness to develop new skillsets and improve support processes
  • Technical skills include: Windows Server, Linux, scripting, SQL
  • Previous technical support experience potentially including system admin/support, network support, technical help desk, and other relevant experience
  • Willingness to work in a highly collaborative, team based culture


Benefits

  • Highly sponsored healthcare plans to choose from (PPO, HSA, and FSA)
  • Optional Dental and Vision insurance
  • 401(k) with company match; immediately vested
  • Education Assistance Program/Employee Assistance Program
  • Generous maternity / paternity leave
  • We celebrate our wins with team events/outings
  • Generous Paid Time Off + 8 Paid Holidays
  • Free downtown parking
  • Discounted in-building gym
More Information on Medalogix
Medalogix operates in the Healthtech industry. The company is located in Nashville, TN. Medalogix was founded in 2009. It has 45 total employees. To see all 4 open jobs at Medalogix, click here.
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