Insuretech Onboarding Specialist at Overhaul

| Austin, TX
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About Overhaul

Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers’ experiences and our Mission and Vision.

Overhaul’s risk management and fleet safety software helps customers improve the safety of their operations - this has mutual benefits for our customers, as well as their insurance providers.  Well-structured partnerships can help customers reduce their insurance premiums, while helping Insurance carriers and brokers grow their business profitably. Overhaul’s emerging Insurance Partnership program is gaining rapid adoption and has the potential to be a major driver of growth in the years ahead.


The Role

The role of an Insuretech Onboarding Specialist consists of working with the sales team and support client activities post sale and for trials. The Insuretech Onboarding Specialist will serve as the main client POC for technical training, implementation, and post-sale customer service. The role will play an active role in a key division of Overhaul Operations, utilizing our innovative software solutions. Duties will include technical requirement gathering, training client teams, project management, collaborating with carriers, drivers and delivering exceptional customer service.  This is a salaried position with competitive pay and an excellent benefits package for full-time positions.  


Duties include, but are not limited to:

  • Engage with Customers for initial technical requirement gathering
  • Deliver training session and training materials to clients
  • Act as the main POC for client onboarding and support
  • Project management and ensuring deliverables are met
  • Collaborate with Sales, Product Management, and Customer Support Teams to ensure a thorough approach is taken to appropriately and comprehensively address customer needs
  • Maintain thorough awareness and understanding of Overhaul technology and service products

Required:

  • Excellent communication skills
  • Positive and flexible attitude
  • Genuine commitment to excellent customer experience
  • Excitement around working with an innovative and collaborative team

Preferred:

  • Experience in a customer service role
  • Experience in a Transportation & Logistics
  • Experience in a technology company

Our Core Values and how they benefit you as an “Overhauler”
Authenticity, Receptivity and Trust
·      Extremely competitive base salary package
·      401(k) with Overhaul match
·      Flexible working schedules
·      Remote, hybrid, and/or In-office*
Encouragement and Learning
·      Progressive advancement opportunity & career mobility
·      Paid development personal stipend
·      Monthly lunch and learns
·      2 Unique learning systems w/Instructor led content
Wellness and Integrity
·      Rotating Overhaul “Perks @ work” (Discounts and Freebies)
·      Overhaul fully provided healthcare plan
·      Employee assistance & wellbeing programs
·      New Parent/Family/Caregiver leave(s)
·      Daily BAMM time (body and mind movement)
·      Life by design vacation policy

Diversity and Inclusivity Statement 

Overhaul has always been, and always will be, committed to diversity and inclusion. Our Overhaul Culture Code’s top listed commitment is to “Diversity and Synergy.”  All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strongly encourage people from underrepresented groups to apply! 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • FluxLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • MixpanelAnalytics
    • HotjarAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM

What are Overhaul Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available

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