Job Description
The Global Infrastructure Operations is an Organization that is responsible for hosting, managing and maintaining the operational stability of our Company's Infrastructure worldwide. The Virtualization department within GIO focusses on design, engineering and provide support for citrix based solutions on VMware platform for applications that are accessed globally by our Company's users that are spread demographically across the globe. The citrix solutions provide standardization and ease of managing versions of applications centrally (by region, country, site) instead of deploying individually on client machines. Currently about 100's of applications deployed on 1500+ citrix platforms that encompass about 20,000+ users worldwide. Being in the business of Pharmacy and healthcare, If the users cannot access some of these applications, this could potentially have compliance impact or local authority regulatory violation that can lead to an unquantifiable risk including potential loss of life or reputation.
Service Delivery/Management Specialist position for this department requires to be able to execute the below tasks and have the minimum required skills and experience as outlined.
Job tasks include:
• Lead global projects focused on small operational engineering and operations related work.
• Work as member of the managed services team of Citrix and VMware.
• Ensure team's effective partnership with all IT colleagues across various business areas.
• Directly support Managed Services oversight for Server Infrastructure Services.
• Be a change management steward for the region.
• Assist in steering Major Incident resolutions globally and in the region.
• Interact with country manager reviewing Network and Unified Communication services.
Main Technology Skills - Windows Systems Administration, Virtualization and Citrix
Minimum Qualifications:
· Undergraduate Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math.
· 3+ years relevant IT Systems Administration experience in Server Infrastructure
· 3+ years Server Services Midrange Systems Admin - Virtualization ( vPAR v6), HPVM, Windows Systems Administration , Windows Virtualization (Vcenter), XenApp.
· 2+ years in Managed Services oversight of Core Infrastructure.
· Good knowledge like installing and updating XenApp farms - versions 6.x, 7.x, solving technical issues, training users, managing Windows servers 2003, 2008, 2012, 2016, 2019 and very good in troubleshooting and resolving issues in Citrix environment including Web Interface, application enumeration and performance issues, Printing and provisioning issues for internal and external clients. Good comprehension of local clients, also Citrix receiver / server to client redirection.
· Ability to work in a team environment to design, implement and support:
· Citrix 7.x environment.
· Citrix Access Gateway and Web Interface.
· Citrix Receiver.
· Citrix Storefront and Web Interface.
· PVS golden image design, testing and maintenance.
· App Layering.
· Demonstrate computer proficiency, knowledge of network, troubleshooting abilities, communication, teamwork, and time management. Experience in create technical documentations following company IQ/OQ policies, document installation of applications.
· Have a good understanding and accountable for installation and maintenance of enterprise level applications within the XenApp environments.
· Strong ITIL and process discipline to ensure compliance within the managed services framework and the ability to identify and implement process improvements.
· Tactical, as well as strategic thinking and creative problem solving.
· Ability to effectively coach, counsel and partner with others.
· Escalate issues and concerns to upper management for review and action.
· Good negotiation and presentation skills.
· Fluent in English, in both oral and written communication.
Preferred :
· Automation of products and services. Good general Windows automation experience (e.g. scripting, Packer, SCOrch , Powershell.)
· General AWS experience, Citrix Saas experience would be a bonus.
Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.
Who we are ...
We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for ...
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
For more information about personal rights under Equal Employment Opportunity, visit:
EEOC Poster
EEOC GINA Supplement
OFCCP EEO Supplement
Pay Transparency Nondiscrimination
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
Travel Requirements:
10%
Flexible Work Arrangements:
Shift:
Valid Driving License:
Yes
Hazardous Material(s):
Number of Openings:
1