The Role

We are transforming technology and creating a digital evolution that will empower Centene to better serve our members. The Information Technology Support Specialist will provide customer service and technical support to internal departments and vendors regarding all IT related issues.

As an Information Technology Support Specialist, you will:

• Create and manage issue tickets, including resolving, assigning, escalating when appropriate and ensuring completion in a timely manner
• Investigate, research and trouble basic IT related issues
• Test new systems and software to ensure accurate documentation of processes and workflows
• Follow and document operational processes and procedures for all IT workflows
• Assist with new user training and communication of IT policies and procedures
• Perform departmental reporting and present findings for your respective location

Our Comprehensive Benefits Package:

• Flexible work solutions including remote options, hybrid work schedules and dress flexibility
• Competitive pay
• Paid Time Off including paid holidays
• Health insurance coverage for you and dependents
• 401(k) and stock purchase plans

Qualifications:

Additionally, you will bring:

• Education/Experience: Associate's degree in IT, related field or equivalent experience.
• 2+ years of past IT support or IT help desk experience.

License/Certification: ITIL Certificate or obtain within 18 months of hire.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.