INFORMATION TECHNOLOGY MANAGER
CAREER AREA:
Information Technology
JOB DESCRIPTION:
Your Work Shapes the World
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes and infrastructure.
Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.
Job Purpose:
This role is the manager of the collaboration support group with responsibility for multiple teams that perform support functions and implementation for complex collaboration software landscape (e.g Office 365 and Proofpoint).
Description:
Reporting to the incumbent are internal and contracted resources that may include any or all of the following: Senior IT Analysts, IT Analysts (various levels of experience), Associate IT Analysts, and other technical or customer liaison personnel at various levels supporting the collaboration platforms, including Office 365, Proofpoint, Poppulo and Fax2Mail.
Along with managing the current staff, the leader also is heavily engaged with the Infosys support and ensures successful ticket resolution. This position directs the work efforts of professional and technical employees and contracted resources that support, implement, and maintain complex infrastructure or application systems as requested by the customer. The incumbent provides guidance and results review to ensure customer quality needs are met. The incumbent makes efficient use of available information technology and must be aware of I/S technology trends.
- Utilizes group standards, practices, and processes; establishes, manages, and reports adherence to schedules and may contribute to resolution of complex problems and systems challenges that involve careful interpretation, analysis and diagnosis.
- Anticipates potential systems difficulties related to complex problems, identifies alternatives from many choices, and recommends the best solutions.
- Considers interrelationships of the functional areas involved, assures timely communications among related areas in order to support the creation of effective, reliable systems to meet changing business needs of multiple customers and corporate requirements.
- Reviews standard courses of action and recommends the best options.
- Contributes to improvement in system efficiency, costs, and quality and works closely with IS management, Business Managers, Division Managers and keeping them informed of progress and major problems.
- Works closely with the systems architects to explore alternatives and contributes to system evolution.
- Provides input to staffing decisions, counsels staff and may serve on special projects and committees.
- Participates in the objective setting and business planning process and assists with cost containment and improvement, efficient use of resources and customer satisfaction.
- Develops well- prepared action plans for the current year and has a clear sense of what needs to be achieved in the year to come.
- Ability to create and make clear and useful presentations based on ideas, issues, and observations.
- Primary provider of communications to staff, helps manage the technical training and development of staff, assists in career development planning including responsibility for the motivation of staff to meet objectives, formal performance evaluation of staff and is accountable for accomplishment of group objectives.
Basic Requirements:
- Relevant degree and/or 7-10 years of progressive experience.
- Broad knowledge of one or more application or infrastructure component is necessary.
- Should have diagnostic and analytical ability along with good interpersonal, teaming, delegation, and leadership and communications skills.
Top Candidate Will Also Have:
- Requires previous technical and managerial experience in Caterpillar applications or infrastructure with a broad background in systems hardware, system software, support and development methodologies, business planning, project management, and customer application needs.
Additional Details:
- Location: Dallas, Texas; Nashville, Tennessee; East Peoria, IL
Employee benefit details:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just a salary, because we value your performance. We offer a total rewards package that provides day one benefits [medical, dental, vision, RX, and 401(k)] along with the potential of an annual bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Final details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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