Job Title: Information Desk Representative
Job Loaction: Omaha
Immediate Supervisor: Volunteer Resources Supervisor
Status: Hourly

JOB OVERVIEW

Provides customer service to all entering Madonna facilities as the first source for directions and assistance to those in need. Provides directions and guidance and information to visitors, patients, residents and staff and external parties with excellent customer service displaying Madonna hospitality with a friendly demeanor. Primarily performs basic duties which includes in-person direct verbal communication as well as by telephone following Madonna confidentiality policies and HIPAA regulations. Completes active screening to all individuals entering the facilities, ensuring Madonna procedures are followed including masking. Responsible for providing kiosk assistance if/when used, no-touch temperature checks, and general assistance for employees, patients, vendors, caregivers, visitors and others entering the facility for a variety purposes. May be asked to provide assistance with special projects and events on occasion. Assists with ensuring packages, flower, and food deliveries are communicated and picked up by appropriate parties or delivered by external delivery services in a timely manner. Assists with training other staff and volunteers as assigned. Responsible for delivery of quality service including internal/external customer satisfaction by upholding Madonna's mission and Core Values.

ESSENTIAL FUNCTIONS

(INFORMATION)

May complete clerical or project work as assigned by supervisor.

(PEOPLE)

PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS

QUALIFICATIONS (Education/training and/or Experience)

High School diploma or equivalency required. Experience in information desk, receptionist, customer service or medical environment requiring frequent public interaction preferred. Must have excellent customer service and problem solving skills. Excellent communication skills required including verbal, (in person or by telephone), and written clarity. Must be able to work independently, as well as in collaboration with others. Must have the ability to operate standard office equipment and basic computer access. Must be able to work with the public without adverse reaction in a variety of situations. Must interact in a positive and friendly informed manner at all times with staff and public, either in person or by telephone. Must be at least 18 years of age.

MADONNA IS AN EQUAL OPPORTUNITY EMPLOYER