Incident Response Manager

| Chicago, IL
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Jellyvision is hiring an Incident Response Manager

Jellyvision’s headquarters is in Chicago, and, post-COVID, many of us will be returning to the Chicago offices (by choice, not requirement -- our philosophy is “Flexible First”).  But this position is also eligible for work by a remote employee out of CA, FL, GA, IL, KY, MA, MI, MN, NY, NC, OH, OR, PA, TX, UT, WA, or WI.

What we do

We’re the proud parents of ALEX®, an interactive employee communications platform that makes choosing (and using) employee benefits easier and more enjoyable. Our credo is a simple one: be helpful. And we think the best way to achieve that is with a staff that reflects the vast range of ideas, perspectives, and experiences of the millions of people who use our products.

Who we are

Jellyvision is committed to continuous evolution and to fostering a more diverse and inclusive workplace where everyone is welcomed, valued, and respected. It doesn’t matter your race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, or country of origin...we just want amazing people who are willing to grow along with us.

How you’ll help

Jellyvision is seeking an experienced Incident Response Manager to join our pirate crew of Tech Professionals. The Incident Response Manager owns our emergency incident process, and is in charge of the coordination, communication, documentation and post-mortems for any escalated P1 or P2 emergency incidents. You will work directly with Product Managers, Senior Leadership, and major stakeholders for any remediation, road mapping, and incident playbook planning. You will be an integral part of our product ecosystem, helping ensure uptime for both our internal and external assets.

What you’ll do

  •   Provide leadership to incident response personnel, including coaching, documentation, and trainings.
  •   Build and streamline our emergency response playbook and ensure updated documentation.
  •   Ensure the right people are “in the room” during emergency incidents and help lead us towards resolution.
  •   Communicate status, results, and summaries of emergency incidents to our executive leadership.
  •   Develop and present comprehensive reports for both technical and non-technical audiences.
  •   Stay up-to-date with new initiatives, road-maps, and the status of product deliverable teams.

 Experience & skills you’ll need

  •  3+ years experience in an incident response management or comparable role.
  •  Demonstrated experience in a project management or coordination-heavy role.
  •  Experience working in an on-call support role in a 24/7 environment.
  •  Strong written communication skills.
  •  Experience with documentation for both a technical and non-technical audience.
  •  Experience and knowledge of AWS or other cloud computing environments.
  • You are an excellent communicator who is calm under pressure and able to “steer the ship” amidst chaos.
  • You are an excellent planner and comfortable around executive leadership.

Skills:

  •  Action Oriented
  •  Collaborates
  •  Communicates Effectively
  •  Decision Quality
  •  Develops Talent
  •  Manages Complexity
  •  Tech Savvy

Thanks for your interest in Jellyvision!


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen
    • SlackCollaboration
    • ZoomCollaboration

An Insider's view of Jellyvision

How would you describe the company’s work-life balance?

When the company culture from top-down is set to take accountability and pride in your work, when leadership trusts and empowers employees to do the right thing and gives them flexibility as Jellyvision does, it motivates employees to give their very best to the organization. Work-Life Balance is not just a buzzword at Jellyvision.

Rajal

Senior Product Management, Benefits Engagement

How do you collaborate with other teams in the company?

If I’m coordinating, I absolutely love ending a meeting by summarizing action items any teams are accountable for before everyone leaves. Especially with so much information to keep track of, it helps me to pinpoint the important bits. Making sure there is clarity all around is the best and most efficient way that I can collaborate with teams.

Ashleigh

Talent Sourcer

What makes someone successful on your team?

Our team scales across Jellyvision, with a mix of curiosity, humility, and helpfulness. We willingly lean in to support the products that help people protect their health and well-being. And while a wicked sense of humor is in no way a requirement, we’ve lucked out with truly interesting, funny folks.

Chrissy

SVP Product Marketing

What unique initiatives do you have that encourage innovation?

Implementation is a team of ballers, constantly impressing me with new ideas. Our most recent ideas are new classes around Professional Development and a pilot approach to quickly implement customers. These ideas came from folks on the team. When my coworkers have these ideas, my job is to give them the support and resources to run with them.

Alex

SVP of Customer Operations

What are Jellyvision Perks + Benefits

Jellyvision Benefits Overview

We are currently redefining the way we will be returning to an office setting. To ensure the health and safety of our employees, Jellyvision will be working remotely until Summer 2021. Going forward, we will be focused on a “flexible first” approach where office space is available for those who wish to use it.

*5% Match on 401k

*Unlimited PTO

*Remote work stipend

*HSA & FSA Contribution

*14 Weeks Maternity Leave - 6 Weeks Paternity/Non-Gestational

*Gender Transition Assistance

*Education Reimbursement

*Medical, Vision & Dental - Multiple Plans

*Hilarious Slack Channels/Community Engagement Groups

*Membership to the Jellyvision Band - they Rock! (pun intended)

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Although we have an HQ in Chicago that we're able to work out of, every employee (remote or local) has the option to work off-site as much as they'd like.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We have an HSA and a transit FSA!
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Charitable contribution matching
At Jellyvision, we have a charity allowance, which does not require our employees to make any contribution. Just choose your charitable organization and let Jellyvision know where to send the money.
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
All employees, whether remote or local to Chicago, receive a home office stipend.
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend

Additional Perks + Benefits

We check in with our employees regularly to make sure our perks and benefits stay relevant to what is being asked for. At Jellyvision, we understand that every human is unique and we want to make sure that everyone feels supported.

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