Improvement & Performance Manager at Ericsson

| Dallas-Fort Worth, TX
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At this time, Ericsson North America does not provide immigration assistance/sponsorship for individuals applying for this role

Our Exciting Opportunity!

Do you attack issues, desire accountability and passionate about Customer Experience?

Be part of a team that is changing how all market area execute the day-to-day work. The Ericsson Performance & Transformation team has the challenge to increase Customer Experience and operational efficiency by innovative ways, processes automation and facts-based decisions!

We are looking for an Improvement & Performance Manager to lead projects at towards Ericsson`s quest for easy, striving a cultural shift via Ericsson`s Digital Transformation and focusing on customer value and experience.

You will:
  • Manage improvements, from understanding the opportunity up to completion
  • Manage senior leaders and sponsors through all the phases of change, by managing resistance, build awareness and generate willingness to change
  • Design and improve process and components including automation
  • Analyze metrics and processes, utilizing data mining tools
  • Deliver trainings for new change leaders
  • Collaborate locally and globally on standardized processes
  • Enable and secure right competence within the improvement management community
  • Collaborate with the Digital Transformation community, be a change agent of Ericsson culture

    To be successful in the role you must have:

  • Education: A degree in Business Administration, IT or the equivalent experience. Master's degree is a plus
  • Knowledge of Microsoft Office suite, collaborative tools, Business Intelligence tools
  • Inventing and innovating
  • Outstanding interpersonal skills, including communications, networking and storytelling
  • Certified in Change and Improvement Management (Agile, Lean Startup, Design Thinking or Lean Six Sigma)
  • Applying expertise and technology
  • Experience in leading cross-functional project teams (including virtual teams)

COVID Requirements:

The health, safety and well-being of our employees is our priority. Successful applicants will be required to disclose their vaccination status prior to employment. Except for those positions designated as 100% remote, successful applicants who did not provide the required proof of vaccination will be required to test weekly and wear masks at all Ericsson and customer facilities. This includes employees with medical or religious exemptions with testing as an accommodation. Compliance with government and customer requirements regarding vaccination may preclude unvaccinated applicants from employment for a particular job.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected] or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || United States : Texas : Plano

Job Segment: Performance Management, Lean Six Sigma, Manager, Six Sigma, Data Mining, Human Resources, Management, Technology
More Information on Ericsson
Ericsson operates in the Information Technology industry. The company is located in Seattle, WA, Plano, TX and Austin, TX. Ericsson was founded in 1876. It has 132137 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 58 open jobs at Ericsson, click here.
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