Implementations Engineer - Technical Trainer
Q2 is seeking an Implementations Engineer - Technical Trainer who will be responsible for implementing Q2’s Digital Sales Platform Solution in alignment with the business requirements of our customers.
As a market leader in digital sales, the Q2 Gro team is responsible for the ongoing innovation and expansion of the Q2 Gro digital account opening platform. Q2 Gro’s intuitive digital sales platform provides an optimized user experience for tasks such as account opening and loan underwriting. Our mobile-first, streamlined account opening capabilities are proven to reduce abandonment and shorten the application process to under four minutes, helping our Financial Institutions clients to expand their reach through acquisition growth across digital channels.
The Technical Trainer will be a subject matter expert on a highly customizable product that runs on multiple platforms. Working on a project team with a Project Manager, you will be directly implementing portions of the platform for the customer in an implementation engineer function as well as providing technical training on aspects of the product that can be configured/engineered differently for each customer.
The Technical Trainer will work closely with Product Management and Development teams to keep apprised of additions and changes to the broad set of options. The successful candidate must be technically savvy, exceptionally detail-oriented, and an energetic self-starter with excellent customer service skills who can work independently and in a group setting.
RESPONSIBILITIES:
- Partner with clients and internal teams to understand business requirements
- Implement portions of the platform per client specifications
- Train clients on business and technical configuration options
- Work with a Project Manager to ensure on-time delivery of training sessions and materials per the established program timeline
- Establish and follow quality assurance check points within your FI team to ensure quality and timely delivery
- Take ownership of your FI team’s business results by developing and leading training and execution plans
- Monitor and impact key metrics and efficiencies
- Problem-solve routine to complex issues
- Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
- Provide Level 2 and 3 support to other team members
- Create and implement tools that increase quality, security and productivity
- Track status and provide updates in relation to overall implementation training program
- Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
- Work closely with Product Management, Development and other teams to ensure client satisfaction and feedback are incorporated in go-forward planning
RESPONSIBILITIES:
- Partner with clients and internal teams to understand business requirements and direct the configuration duties
- Develop and perform quality assurance check points within your team to ensure quality and timely delivery
- Take ownership of your team’s business results by developing and leading training and execution plans
- Monitors and impacts key metrics and efficiencies
- Problem-solve routine to complex issues
- Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
- Provide Level 2 and 3 support to other team members
- Create and implement tools that increase quality, security and productivity
- Track status and provide updates in relation to overall implementation process
- Work closely with Development and other teams to ensure client satisfaction and on-time delivery
- Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
EXPERIENCE AND KNOWLEDGE:
- Bachelor’s Degree in related field or equivalent experience
- Typically requires 2+ years of related work experience
- Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
- Operation System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
- Configuration and deployment experience with Web Services
- Some knowledge of HTML helpful
- Data migration experience a plus
- VMware experience valuable
- Experience with Python and other scripting languages
- Familiarity with iOS and Android mobile platforms helpful
- Strong troubleshooting, diagnostic and analytical skills for problem solving
- Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
- A relentlessly positive disposition
- Excellent people and teamwork skills
- Ability to train individuals 1-on-1 and in a classroom environment
- The ability to remain calm, diplomatic, and cooperative under stressful conditions
- Strong written and oral communication skills
- Financial Services experience
- Enterprise Software experience
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.