Location: REMOTE
Description: Our client is currently seeking a Implementation Specialist

100% remote - can sit anywhere in the US

Mon-Fri - business hours

JOB DESCRIPTION:
• Train customers on using software to achieve their goals in an upbeat manner either remotely or on customer premise
• Develop trusted, ongoing relationships with customers
• Provide day-to-day first line software support to customers in a professional and friendly manner;
• Respond to queries either over the phone or via email;
• Ask questions to determine the nature of customer issue, determine whether training or a software fix is required, provide training as needed
• Utilize a service desk ticketing system to track and execute tickets;
• Proactively find ways for customers to more successfully use the application
• Understand customer data analysis requirements
• Investigate and act to resolve requests according to feasibility;
• Follow processes and procedures to resolve outstanding request according to SLA;
• Follow-up with customers to ensure their issues has been resolved;
• Carrying out non-regression & regression tests; and
• Support QC and QA product improvement efforts
• Generate tailored reports for internal purposes.

Requirement
• Certified Medical Coder (CPC or CRC)
• Risk Adjustment (HCC or Medicare Advantage) experience
• 2+ years of professional experience;
• Must have experience either leading a team of coders or educating/training coders
• Capable listening to a customer need, understand their unique goals and requirements, and provide solutions with training and data analysis
• Create unique analysis to satisfy customer requirements using advanced Excel skills;
• Demonstrate excellent verbal and written communication skills;
• Ability to work well in a team and independently;
• Fast learner

Sub Requirement:

Resume on Judge Letterhead

Resume and bullets should highlight their exp training/leading coders

Copy of their Certification

Candidate's city/state

salary requirement

Please send qualified interested resumes to Dave Friedman at [email protected]

Contact: [email protected]

This job and many more are available through The Judge Group. Find us on the web at www.judge.com