Implementation Specialist at The Judge Group (Miami, FL)

| Miami, FL
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Location: REMOTE
Description: Our client is currently seeking a Implementation Specialist

100% remote - can sit anywhere in the US

Mon-Fri - business hours

JOB DESCRIPTION:
• Train customers on using software to achieve their goals in an upbeat manner either remotely or on customer premise
• Develop trusted, ongoing relationships with customers
• Provide day-to-day first line software support to customers in a professional and friendly manner;
• Respond to queries either over the phone or via email;
• Ask questions to determine the nature of customer issue, determine whether training or a software fix is required, provide training as needed
• Utilize a service desk ticketing system to track and execute tickets;
• Proactively find ways for customers to more successfully use the application
• Understand customer data analysis requirements
• Investigate and act to resolve requests according to feasibility;
• Follow processes and procedures to resolve outstanding request according to SLA;
• Follow-up with customers to ensure their issues has been resolved;
• Carrying out non-regression & regression tests; and
• Support QC and QA product improvement efforts
• Generate tailored reports for internal purposes.

Requirement
• Certified Medical Coder (CPC or CRC)
• Risk Adjustment (HCC or Medicare Advantage) experience
• 2+ years of professional experience;
• Must have experience either leading a team of coders or educating/training coders
• Capable listening to a customer need, understand their unique goals and requirements, and provide solutions with training and data analysis
• Create unique analysis to satisfy customer requirements using advanced Excel skills;
• Demonstrate excellent verbal and written communication skills;
• Ability to work well in a team and independently;
• Fast learner

Sub Requirement:

Resume on Judge Letterhead

Resume and bullets should highlight their exp training/leading coders

Copy of their Certification

Candidate's city/state

salary requirement

Please send qualified interested resumes to Dave Friedman at [email protected]

Contact: [email protected]

This job and many more are available through The Judge Group. Find us on the web at www.judge.com
More Information on The Judge Group
The Judge Group operates in the Consulting industry. The company is located in Wayne, PA, Philadelphia, PA, Matawan, NJ, New York, NY, Waltham, MA, Providence, RI, Southfield, MI, Westerville, OH, Vienna, VA, Richmond, VA, Charlotte, NC, Atlanta, GA, Jacksonville, FL, Tampa, FL, Chicago, IL, St Louis, MO, Edina, MN, Kansas City, MO, Austin, TX, Dallas, TX, Bentonville, AR, Denver, CO, Phoenix, AZ, Irvine, CA, San Francisco, CA and Tacoma, WA. The Judge Group was founded in 1970. It has 1928 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Health Insurance Benefits, 401(K), Performance Bonus and Paid Holidays. To see all 394 open jobs at The Judge Group, click here.
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