Implementation Specialist at BetterCloud

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BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational efficiency, and centralize data protection. With no-code automation enabling zero touch workflows, thousands of forward-thinking organizations like Walmart, Oscar Health and Square now rely on BetterCloud to automate processes and policies across their cloud application portfolio.

With 10+ years experience pioneering the SaaS Operations movement, BetterCloud now serves the world’s largest community of SaaSOps experts. As host of Altitude, the industry’s leading SaaSOps event and publisher of The State of SaaSOps Report, the category’s definitive market research, BetterCloud is recognized by customers (G2) and leading analyst firms (Gartner and Forrester) as the market leader in SaaS Operations Management.

Headquartered in New York City, with a product and engineering office in Atlanta, GA, as well as innovation hubs & remote talent across the U.S., BetterCloud has raised $187 million to date.

BetterCloud is looking for a high-performing Implementation Specialist to work with our Implementation Team. We are looking for a passionate and enthusiastic individual to serve on BetterCloud’s dedicated Expert Advisory Group. This person will be responsible for implementing BetterCloud for some of the company’s highest growth customers. This person will work closely with our Success, Sales, and Support organizations and alongside customers to ensure customers are properly onboarded, and our solution implemented. If you love SaaS technology, and want to work in a high growth environment, this is the role for you!

This position requires Pacific time-zone work hours to support our west coast and APAC customers.

What You'll Do

  • Implement our industry-leading management and security platform for BetterCloud customers.
  • Coordinate with our Customer Success Organization to ensure that customers are properly on-boarded.
  • Work closely with IT professionals from some of the most tech-forward companies in the world while maintaining our core principles of always striving to delight
  • Capture customer stories to be communicated to our product, engineering, and marketing teams

Who You Are

  • 3+ years of professional experience in the implementation and day-to-day administration of SaaS platforms
  • High level of technical proficiency in SaaS technologies, knowledgeable about APIs, with a high capacity to learn.
  • Exceptional oral and written communication and presentation skills.
  • Customer facing experience, as most of your work will be directly related to customer enablement
  • Excited to play an integral role during our company’s most rapid growth period.

Qualifications | Recommended:

  • Experience using or managing G Suite and/or M365 and Okta.
  • Certifications are a big plus -  Google, Okta, M365
  • If not certified, you will expect to achieve this during your first year of employment
  • Experience at a fast growing startup, IT consulting/services company, or technology vendor.
  • Working experience using a variety of other common SaaS apps - Salesforce, Slack, Atlassian, and Zendesk.
  • Experience with REST APIs, understanding capabilities per app, based on publicly-available documentation
  • Experience using BetterCloud 
  • Willing to occasionally travel to in-person team/company meetings. We are fully remote at this time, but getting together as a team 2-3 times a year is crucial to our success. 

What We Offer

  • Competitive salary
  • Full benefits package
  • Stock options
  • Career growth with an industry innovator 

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

*Remote - Qualified applicants based on most states of the U.S.A. are eligible for this position. Note that there are a number of states from where this position cannot be held.

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • SpringFrameworks

An Insider's view of BetterCloud

What's something quirky about your company?

"People here truly live out our company values! I work with every candidate that we hire at BC and liaise with recruiters, hiring managers, and other stakeholders. BetterCloud attracts folx that align with our values and as we move candidates through the process, I hope they can feel the kindness and authenticity that BC fosters."

Grace Houghton-Larsen

Talent Acquisition Coordinator

What does your typical day look like?

"Since starting in May of 2021, not only have I grown technically, but professionally as well. BetterCloud fosters an environment for professional development and provides opportunities to hone various skill sets that may further you in your career."

Kyle Paladini

Software Engineer

How do your team's ideas influence the company's direction?

“My team is responsible for onboarding all our new customers onto the BetterCloud platform. This means after the customer purchases BetterCloud, my team becomes the face of BetterCloud and the voice of our customer. We are the customer”

Natalie Sorrells

Director, Professional Services

What are BetterCloud Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Chocolate Rain, Rainbow Mafia,CurryCloud, Women of BetterCloud & Juice
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Competitive salary + full benefits package, stock options, 401K, stocked kitchen, high end tech tools, team outings and more!

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