Implementation Specialist at McKesson (Dallas, TX)

| Dallas-Fort Worth, TX
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McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments and other organizations in healthcare to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a "Most Admired Company" in the healthcare wholesaler category by FORTUNE, a "Best Place to Work" by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more information, visit

Position Summary

We are seeking an Implementation Specialist in RSS (Retail Support Solutions/Community Health Pharmacy). Applicants must be located in the Dallas/Fort Worth, Texas area with the ability to work from home and commute into the Irving, Texas office as needed.

The Implementation Specialist contributes to the overall success of the implementation of all new customer onboardings for both small, independent pharmacies as well as large regional and national chain pharmacies. This includes direct communication with the Sales team and new McKesson customers. The position will work with a strong team and is expected to implement approximately 200 new customers a year. The Implementation Specialist's role is to ensure that the customer's initial experiences are acknowledged as best in class.

Key Responsibilities
  • Responsible for the analysis and end-to-end implementation of new customers
  • Communicates directly with the Sales team on a daily basis to ensure all aspects of customer setups are accurately completed
  • Will ensure all SLAs are met by all internal partners to release an account in a timely manner
  • Monitors customer satisfaction with new implementations and ensure performance exceeds customer expectations
  • Track quality metrics to ensure that implementations are completed at the expected high standard
  • Create and follow established processes and template guidelines that ensure implementation initiatives proceed according to established best practices
  • Effectively communicate product, price, promotion, and procedure information to customers and the Sales team
  • Interfaces with all areas affected by the implementation which may include customers and other McKesson departments (Sales, DC Operations, Credit, Regulatory, Pricing)
  • Oversees/coordinates all aspects of implementation and serves as project lead between customers and various internal and external resources
  • Assess implementation issues and develops resolutions to meet productivity, quality, and customer satisfaction goals
  • Develops detailed implementation plans and status reports
  • Offboard customers who no longer wish to remain a part of McKesson
  • Track Health Mart contracting for both new and existing customers

Minimum Qualifications

Typically has 3-5 years of experience in project management, sales support, operations, or administration.
  • Strong interpersonal, oral, and written communication, project management, and business acumen.
  • Proficient personal computer skills, including Microsoft Excel, Word, PowerPoint, Project, and Outlook.
  • Pharmaceutical industry experience a plus
  • Smartsheet, Tableau, SQL, MS Access knowledge a plus

Critical Skills
  • A high degree of self-motivation and ability to work independently in a high stress, fast-paced, quality-oriented environment
  • Strong organizational skills and ability to manage multiple implementations at one time
  • Positive, professional demeanor and presentation in all internal and external interactions
  • Strong attention to quality, detail, and confidentiality
  • Excellent visual and textual communication skills that translate into comprehensive and effective meetings and documents for internal use or distribution to customers
  • Ability to manage effective meetings; keeping them on track, focused and encouraging active participation
  • A fast learner with an innovative and positive approach


Degree or equivalent experience

Must be authorized to work in the US. Sponsorship is not available for this position.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities, and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!
More Information on McKesson
McKesson operates in the Healthtech industry. The company is located in Irving, TX, Columbus, OH and Richmond, VA. McKesson was founded in 2022. It has 23630 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 22 open jobs at McKesson, click here.
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