mplementation Specialist

Omaha, 407 S 27th Ave, Omaha, Nebraska, United States of America • Virtual Req #46

Friday, April 1, 2022

Overview

Who we are. TEAM Software develops financial, operations and workforce management solutions for contractors with distributed workforces of any size, with a focus on the building service and security industries. TEAM's efficiency-enhancing technology transforms business management and drives profitability. The company's industry-specific solutions range from a complete enterprise software ecosystem to a right-sized workforce management toolset that connect key components of customers' businesses. Founded in 1989, TEAM is an Omaha, Nebraska-based technology company with more than 400 customers all over North America.

TEAM Software is looking for a highly motivated Implementation Specialist to join our already robust Professional Services team. You would be responsible for training and implementing new and existing clients on TEAM's Accounting, Operations and Human Resources related products.

Essential Duties/Responsibilities:

• Partner with management and staff to determine training needs for internal and external clients.
• Consult with client management to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations and technologies.
• Evaluate existing client's TEAM's product usage and integration with their current business practices. Assist with full product integration through additional consulting, training and implementation of TEAM's products.
• Update and manage project plans from start to finish ensuring success in implementing TEAM's Accounting, Operations and Human Resources related products.
• Conducts training sessions using online training tools or in person covering specified TEAM's products.
• Develop teaching outlines and determine instructional methods such as individual training (both online and in person), group instruction, lectures, demonstrations, conferences, meetings, and workshops.
• Recommend effective delivery strategies to ensure successful implementation, training and support of our products. Revise design of training curriculum and methods to improve effectiveness.
• Measure client's understanding of purchased products to ensure adoption.
• Track and record all communications with clients to ensure accurate billing.
• Travel up to two times per month for training to regional workshops, client conferences, and on-site for individual clients.

Position Requirements and Qualifications

• Excellent written and oral communication skills.
• Demonstrated commitment to excellent customer service.
• Ability to meet deadlines and prioritize multiple projects with a high level of effectiveness.
• Strong organizational skills and problem-solving ability.
• Ability to be proactive, self-motivated, self-directed, flexible, adaptable and work in a fast-paced environment.
• Ability to organize daily activities.
• Ability to perform administrative activities.
• Willing to travel up to two times per month.

Qualifications Preferred:

• Software training experience preferred.
• General accounting knowledge preferred.
• Knowledge of training concepts, best practices, and industry standards.

Benefits

The TEAM Difference.

As one of our founders puts it, we're a 30-year-old startup: we've got the energy and passion of a young tech company with the experience of a trusted, reputable industry mainstay. It's a combination that's helped us remain a leading provider of technology solutions for contractors in the building service and security industries. We develop integrated cloud-based solutions ranging from financial, operations and workforce management, to time and attendance, to employee and customer self-service portals. Our web- and mobile-enabled applications are designed to help our clients profit from efficiency.

Our "startup" mentality is driven by a culture of ownership, which is a guiding principle that helps us consistently improve, grow and thrive. Our culture empowers us to pursue innovation and collaboration and fuels our commitment to clients. We're a diverse group of doers and dreamers, and we're looking for people who don't just want a paycheck. We want skilled individuals interested in building long-term careers and upholding our culture. For us, culture-fit is almost more important than the bullet points on your resume. Sure, experience and skills are a necessary part of the equation, but a can-do attitude and curiosity are what make the superstars shine. And once we find a superstar, we're going to hang on to them. We do that by respecting, trusting and supporting each other in an environment that embraces a work-life balance. Our formula for happy employees is pretty simple: Hire talented people. Challenge, trust and motivate. Watch them accomplish remarkable things. Reward and recognize a job well done.

Come for the job. Stay for the Culture. TEAM is committed to creating a diverse environment and is proud to be an equal opportunity employer.

TEAM also participates in the E-Verify program. Benefits: Medical, Dental, Vision, FSA, HSA, Short Term Disability, Long Term Disability, Life Insurance, 401(k), Incentive Compensation, Paid Time Off, Employee Assistance Program, Legal Shield, Supplemental Life, Voluntary Critical Illness, Hospital and Accident Plans, Volunteer Time Off, Parental Leave, Flexible Work Arrangements, Wellness Programs, Tuition Reimbursement and Career Development, Casual Dress, Innovative Work Space Screening Requirements: Criminal Background Check, Education Verification, Employment Verification.